Care Coordinator
Company: Gastro Health
Location: Olympia
Posted on: May 8, 2024
Job Description:
Gastro Health is seeking a Full-Time Care Coordinator to join
our team!
Gastro Health is a great place to work and advance in your career.
You'll find a collaborative team of coworkers and providers, as
well as consistent hours.
This role offers:
- A great work/life balance
- No weekends or evenings - Monday thru Friday
- Paid holidays and paid time off
- Rapidly growing team with opportunities for
advancement
- Competitive compensation
- Benefits package
Duties you will be responsible for:
- Greets patients and visitors in courteous and empathetic
manner. Appropriately responds to and/or refers incoming telephone
calls and messages. Returns telephone calls/messages and completes
scheduling conversations in a prompt and timely manner.
- Coordinates and schedules office appointments, endoscopy
procedures at GAEC and at PSPH and/or other examinations and
procedures. Maintains and updates current patient information and
provides appropriate information in appointment lines when
scheduling and diagnosis codes.
- Explains registration guidelines to patients asking to complete
with current information. Assists new and disabled patients with
registration forms.
- Reviews demographic information with patient and updates
information on patient account in computer system. Data is required
to be entered completely and accurately on patient's
account.
- Processes chart, including but not limited to: prepares
registration forms, scans photo (when applicable), insurance cards
and photo identification into patient account, puts patient papers
in chart holder and transfers to medical records in order for
scanning.
- Collects co-payments, patient's personal payments, prepayments
for procedures and prepares receipt for patients.
- Processes clerical portions of chart including but not limited
to: preparing hospital procedure paperwork, Pre-Procedure
Questionnaire, Clearance for anti-coagulant/platelet inhibitor
and/or implanted electronic device and procedure preparation
instruction facilitation.
- Ensures office and procedure schedule gaps are filled on a
daily basis utilizing computerized waiting list. Maintains timely
flow of patients.
- Answers multiple line telephone, transferring calls and
taking/answering messages as appropriate. Answers priority lines
immediately. Uses appropriate level of voice conducive to a quiet,
private lobby.
- Following WA)003 scheduling policies, makes patient
appointments from telephone calls, PCP referrals and Kaiser
referrals. Fills in procedure and office schedule openings as
directed by any manager, supervisor or Endoscopy charge
nurse.
- Reviews recall colonoscopy procedures years to ensure they meet
WA003 Colonoscopy Surveillance and Recall Guidelines.
- Acts as liaison between procedure patients and medical
staff/providers, responding to routine requests for information.
Facilitates communications and refers complex/clinical questions or
safety concerns to appropriate clinical staff, Assistant Manager,
Operations Manager, Clinical Manager or Endoscopy Administrator, as
indicated.
- Works closely with the Clinical Manager, Operations Manager,
Assistant Manager, Lead Scheduling Coordinator and clinical staff
to ensure accurate diagnosis, clinical indications and/or other
pertinent information is entered into the schedule. Communicates
with other offices as necessary to obtain appropriate records and
information.
- Liaison between patient/escort, patient/interpreter and
medical/clinical staff. Responds to routine requests for
information and keeps patient/escort updated on time
delays.
- Contact no-show patients 15 minutes post-appointment time to
clarify reason for no-show and/or reschedule as appropriate.
Follows no-show/cancellation process.
- Verifies insurance benefits for specific insurances prior to
making patients appointments.
- Maintains work area and office lobby in neat and orderly
manner.
- Other duties may be assigned by department leads, managers or
WA003 providers to promote efficiency and enhance customer
service.
Minimum Requirements:
- Previous medical reception, scheduling and/or customer service
experience preferred.
- Knowledge of medical terminology preferred.
- Knowledge of insurance data preferred.
- Ability to speak English clearly, understand and follow oral
and written instructions and have excellent communication
skills.
- Able to read, write, punctuate, spell, calculate and count back
money accurately.
- Ability to sort and file materials correctly by alphabetic or
numeric system.
- Ability to use phone system including hold, forward, voicemail
and intercom
- Computer skills, Microsoft Word, calculator, fax, printer and
copier proficient
We offer a comprehensive benefits package to our eligible
employees:
- 401(k) retirement plans with employer Safe Harbor Non-Elective
Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Pet insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Additionally, Gastro Health participates in a program called
Tickets at Work that provides discounts on concerts, travel,
movies, and more.
Interested in learning more? Click here to learn more about the
location.
Gastro Health is the one of the largest gastroenterology
multi-specialty groups in the United States, with over 130+
locations throughout the country. Our team is composed of the
finest gastroenterologists, pediatric gastroenterologists,
colorectal surgeons, and allied health professionals. We are always
looking for individuals that share our mission to provide
outstanding medical care and an exceptional healthcare experience.
We offer a comprehensive benefits package to our eligible
employees.
Gastro Health is proud to be an Equal Opportunity Employer. We do
not discriminate based on race, color, gender, disability,
protected veteran, military status, religion, age, creed, national
origin, gender identity, sexual orientation, marital status,
genetic information, or any other basis prohibited by local, state,
or federal law.
We thank you for your interest in joining our growing Gastro Health
team!
Keywords: Gastro Health, Olympia , Care Coordinator, Other , Olympia, Washington
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