Customer Success Representative
Company: Modementum
Location: Kirkland
Posted on: June 24, 2025
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Job Description:
Join Modementum as a Customer Success Representative Are you
passionate about helping clients not only succeed—but
thrive—through innovative telecom solutions? Do you want to become
a strategic partner for businesses powered by AT&T? Modementum
is a results-driven B2B marketing firm trusted by AT&T to
connect businesses with cutting-edge telecommunications. As a
Customer Success Representative, you'll undergo comprehensive,
client-focused training, mastering proactive account management,
AT&T’s B2B solutions—wireless, fiber, voice, and cloud—and
strategic guidance to drive business success. You'll anticipate
client needs, demonstrate ROI, and serve as a trusted advisor,
shaping operational growth beyond traditional support. What You’ll
Do: Manage a portfolio of AT&T B2B clients, aligning solutions
to evolving business needs. Conduct strategic reviews and uncover
opportunities for solution optimization. Guide clients in adopting
AT&T's wireless, fiber, voice, and cloud services. Collaborate
with internal teams to resolve issues and ensure seamless support.
Monitor satisfaction, proactively reduce churn, and increase
engagement. Educate clients on new tools, trends, and service
enhancements. Identify opportunities for upselling and account
expansion. Maintain accurate CRM documentation and success plans.
Deliver impactful presentations that showcase ROI and business
impact. Collect and share client feedback to support
innovation.
Keywords: Modementum, Olympia , Customer Success Representative, Accounting, Auditing , Kirkland, Washington
