Salesforce Marketing Cloud Engineering Manager
Company: HP Inc.
Location: Olympia
Posted on: June 20, 2022
|
|
Job Description:
HP remains the undisputed market leader in Print and continues
to innovate and modernize the printing experience with our rapidly
growing Instant Ink subscription service. We're seeking a proven
engineering leader to drive the evolution and delivery of our CRM
technology and customer communications capabilities for the Instant
Ink Subscription Service. In this role on our Analytics and
Consumer Lifecycle Management team, you'll work with Salesforce
Marketing Cloud developers, customer lifecycle managers, campaign
managers, data scientists, analysts, data engineers, and other
highly skilled professionals to enable delivery of personalized,
relevant, and timely customer communications. Do you want to have a
direct impact on our company's growth and work on projects that
have visibility at the highest levels of the company? Don't miss
this opportunity to join our diverse and dynamic team and shape
HP's future.**The Company**HP is a Fortune 100 technology company
with $58+ Billion in revenue, with over 50,000 employees operating
in more than 170 countries around the world. We provide technology
and services that help people and companies address their problems
and challenges, and realize their possibilities, aspirations, and
dreams. We apply new thinking and ideas to create simpler, more
valuable, and trusted experiences with technology, continuously
improving the way our customers live and work.**The Team**The
team's mission is to support the rapidly growing Instant Ink
Subscription Business by providing the platform that drives
engagement and communication with our 11M+ customers. We're the
domain experts in Salesforce Marketing Cloud and all the things it
touches. We're always looking for ways to improve our processes and
move more quickly while ensuring our end-users get the best
experience. Our desired outcoming is ever-improving customer
experiences, customer retention, and NPS.The RoleThis experienced
leader will manage an agile engineering team of 8+ engineers and
admins, focused on developing and maintaining our Marketing Cloud
instance, advancing its capabilities, and optimizing operations.
This individual is responsible for maintaining and growing our
engineering team, leading development of custom applications,
up-leveling our engineering maturity, ensuring scalability of
platform architecture, and maintaining security and privacy best
practices. The ideal candidate will have significant previous
experience in Marketing Cloud and the Salesforce ecosystem
delivering high quality engineering solutions with hands-on
development and administration.Key Responsibilities - Review the
existing systems landscape and provide guidance on optimization and
automation. - Partner with Customer Lifecycle Management Team in
executing subscriber engagement and retention campaigns. - Actively
manage our support process and issue response. - Work alongside the
team to define code review, design and implementation standards to
ensure we build for efficiency, scale, compliance, and
maintainability. - Ensure appropriate controls and documentation
are followed to meet security and compliance requirements across
all systems.**Requirements** - Typically, 10+ years of relevant
experience - Bachelor's degree in Computer Science, Engineering or
equivalent. - 4+ years' experience directly leading and developing
a team of Salesforce / Marketing Cloud developers and
administrators. - Expert level Marketing Cloud knowledge (4+
years). Has successfully managed multiple complex Marketing Cloud /
Salesforce projects across development and operations. - Experience
in architecting, designing, and maintaining full stack solutions
using Salesforce Platform. - Leadershipo Exceptional leadership
skills with experience leading change and building organizational
capabilities.o Experienced people manager who is eager to coach
employees, helping them improve their technical and non-technical
skills and grow their careers. Has worked extensively with virtual
teams.o Ability to understand and anticipate business needs,
organize, prioritize, and delegate to ensure the success of
multiple initiatives in a timely mannero Strong interpersonal
skills, ability to work through complex technical situations with
the ability to communicate with both technical and non-technical
audiences - Technology:o Have a strong focus on solid architectural
principleso Strong understanding of environment management, release
management, code versioning best practices, and deployment
methodologieso Understand and build/run systems that meet and
exceed compliance recommendations (GDPR, etc.). Experience
partnering with privacy/security engineers to design solutions that
adhere to internal guidelines while meeting business needs.o
Experience with data migration and integration techniques and
tools.o Experience working Agile/Scrum based teams.o Knowledge of
Amp Script, APIs, SQL, HTTP/HTTPS, HTML/CSS JSON and EAI processes
to build customized solutions that support critical business
functions.o Data Warehouse, SQL and SOSQL proficiency**Nice to
have:** - Salesforce Marketing Cloud certifications - Familiarity
of Medallia platform, Stensul, and Miro Boards platforms a plus. -
Project management experience, training, or certifications. - In
depth knowledge of product/solution lifecycle and knowledge
management. - Experience with Cloud environment (AWS preferred) -
Hands on experience in Development using triggers, batch processes,
remote actions, future methods, Web Services API, Rest API, SOAP
APIs for implementing web services.**What we offer:** - Opportunity
to work in an international organization with colleagues coming
from all over the world. - Diverse, continued, internal growth and
career opportunities, including HP's own learning platform and
LinkedIn Learning. - Attractive benefits package. - Participate in
Business Impact Networks who apply diverse perspectives and
insights to build a workplace where all employees can Belong,
Innovate and Grow.**About HP**You're out to reimagine and reinvent
what's possible-in your career as well as the world around
you.Soare we. We love taking on tough challenges, disrupting the
status quo,and creating what's next. We're in search of talented
people who areinspired by big challenges, driven to learn and grow,
and dedicated tomaking a meaningful difference.HP is a technology
company that operates in more than 170 countries around the world
united in creating technology that makes life better for everyone,
everywhere.Our history: HP's commitment to diversity, equity and
inclusion - it's just who we are.From the boardroom to factory
floor, we create a culture where everyone isrespected and where
people can be themselves, while being a part ofsomething bigger
than themselves. We celebrate the notion that you canbelong at HP
and bring your authentic self to work each and every day.When you
do that, you're more innovative and that helps grow our bottomline.
Come to HP and thrive!
Keywords: HP Inc., Olympia , Salesforce Marketing Cloud Engineering Manager, Advertising , Olympia, Washington
Click
here to apply!
|