Customer Service Rep
Company: Reliable Automatic Sprinkler Co., Inc
Location: Kent
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description Seattle, WA The
Customer Service Representative provides effective customer service
for all internal and external customers. How You will Help
Responsible for communicating with customers via phone, email, fax,
etc. Provide timely and accurate information to incoming customer
service orders, status, and product knowledge request Process
customer orders, changes, and returns Resolve customer complaints
by investigating problems, developing solutions, and making
recommendations Work closely with the Operations Supervisor as
directed Reviews and maintain customer database to track
information on account information, statuses, orders, and lead
times Provide timely feedback regarding service failures or
customer concerns Work closely with Sales Representatives on
quotes, status of orders etc. Promote a safe workplace by
performing all tasks in a safe and thoughtful manner in compliance
with all rules, procedures, instructions, devices, equipment and
use of appropriate personal protective equipment. Maintain
vigilance for any hazardous conditions or practices in the
workplace and immediately report any unsafe conditions or practice
to your supervisor Perform other duties as directed INDPRI What You
Will Bring Strong communication and interpersonal skills
Outstanding customer service skills Excellent time management
ability Ability to handle adversity and conflict with successful
outcomes Outstanding attention to detail and accuracy Possess
strong commitment to team environment while working well with
others Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing,
terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product Proficient in
computer data entry Proficient in Microsoft Office and Microsoft
CRM Dynamics Qualifications Associates' Degree in Business and/or
Related Field 2 years of Customer Service experience in the
manufacturing or construction industry Job Benefits Medical,
Dental, Vision, and FSA are available 30 days following your start
date 401k with company match is available after 90 days of
employment Company-provided Life Insurance and AD&D are
provided 1st of the month after 90 days of employment at no cost to
you 5 PTO days after 60 days of employment (hourly and non-exempt
positions only) 2 weeks of vacation after 6 months of employment 10
paid holidays - including your birthday!
Keywords: Reliable Automatic Sprinkler Co., Inc, Olympia , Customer Service Rep, Customer Service & Call Center , Kent, Washington
