Support Engineer III
Company: Experis
Location: Olympia
Posted on: January 11, 2021
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Job Description:
Support Engineer9 month contractSeattle, WA or West Coast
RemoteWe are seeking a Support Engineer for a 9 to 11 month
contract role with a leading client in Seattle, WA. In this role
the Support Engineer will have the opportunity to become a subject
matter expert on one or more services and own support activities
for these services and regularly work with development teams to
establish and improve service support.RESPONSIBILITIES:*
Aggressively drive issues to resolutions with the understanding of
business logic and architecture of your supported services to
regularly resolve undocumented trouble tickets.* Read and
understand complex application code and make approved code fixes to
resolve support issues.* Regularly contribute to the creation and
improvement of all support documentation.* Perform code builds and
deployments communicating status regularly before, during, and
after each deployment.* Create and interpret metrics that measure
support success and service performance.* Develop and refine
operational policies and procedures used by your team and internal
customers.* Work on support projects that are large in scope and
participate fully and constructively in the planning of your team's
work.* Write simple and efficient tools to improve operational
efficiency. Y* Contribute to the design and development of support
tools using software engineering best practices.REQUIRED SKILLS:*
BS in Computer Science, Engineering or a related technical field*
4+ years overall development/technical support experience*
Knowledge of Java based technologies* Able to write complex scripts
and automation (using any one of Shell, Ruby, Perl, Python)*
Knowledge of the UNIX/Linux operating system* Familiarity with load
balancers, network components and infrastructure components*
Understanding of web services, workflow modeling, web application
development, and industry-standard commerce systems* Strong
debugging/troubleshooting skills* Experience in Systems and
Application Administration, DevOps or Site Reliability
EngineeringPREFERRED SKILLS:* BS/MS in Computer Science/Engineering
or related disciplines* 5 to 8 years of experience in
development/network systems/infrastructure/Production Support*
Hands on experience with distributed and/or enterprise
applications* Ability to write intermediate level database queries.
SQL skills.* Excellent verbal & written communication skills*
Strong understanding of support processes - handling tickets,
monitoring, processes and metrics* Ability to solve complex
problems independently* Experience with GraphQL/React Native*
Strong as an individual contributor creating and managing standard
operating procedures and internal processes
Keywords: Experis, Olympia , Support Engineer III, Engineering , Olympia, Washington
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