Support Engineer III

Company: Experis
Location: Olympia
Posted on: January 11, 2021

Job Description:

Support Engineer9 month contractSeattle, WA or West Coast RemoteWe are seeking a Support Engineer for a 9 to 11 month contract role with a leading client in Seattle, WA. In this role the Support Engineer will have the opportunity to become a subject matter expert on one or more services and own support activities for these services and regularly work with development teams to establish and improve service support.RESPONSIBILITIES:* Aggressively drive issues to resolutions with the understanding of business logic and architecture of your supported services to regularly resolve undocumented trouble tickets.* Read and understand complex application code and make approved code fixes to resolve support issues.* Regularly contribute to the creation and improvement of all support documentation.* Perform code builds and deployments communicating status regularly before, during, and after each deployment.* Create and interpret metrics that measure support success and service performance.* Develop and refine operational policies and procedures used by your team and internal customers.* Work on support projects that are large in scope and participate fully and constructively in the planning of your team's work.* Write simple and efficient tools to improve operational efficiency. Y* Contribute to the design and development of support tools using software engineering best practices.REQUIRED SKILLS:* BS in Computer Science, Engineering or a related technical field* 4+ years overall development/technical support experience* Knowledge of Java based technologies* Able to write complex scripts and automation (using any one of Shell, Ruby, Perl, Python)* Knowledge of the UNIX/Linux operating system* Familiarity with load balancers, network components and infrastructure components* Understanding of web services, workflow modeling, web application development, and industry-standard commerce systems* Strong debugging/troubleshooting skills* Experience in Systems and Application Administration, DevOps or Site Reliability EngineeringPREFERRED SKILLS:* BS/MS in Computer Science/Engineering or related disciplines* 5 to 8 years of experience in development/network systems/infrastructure/Production Support* Hands on experience with distributed and/or enterprise applications* Ability to write intermediate level database queries. SQL skills.* Excellent verbal & written communication skills* Strong understanding of support processes - handling tickets, monitoring, processes and metrics* Ability to solve complex problems independently* Experience with GraphQL/React Native* Strong as an individual contributor creating and managing standard operating procedures and internal processes

Keywords: Experis, Olympia , Support Engineer III, Engineering , Olympia, Washington