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Client Technology Director

Company: Alight Solutions
Location: Olympia
Posted on: November 19, 2020

Job Description:

Alight unlocks enterprise growth for the world s most influential companies with future-ready human capital and business solutions. Alight combines industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Alight s 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation.

This Client Technology Director is focused primarily on Alight s Smart-Choice reimbursement accounts (FSA, HRA, HSA, Tuition, Commuter and more), but will also lead and participate in overall Alight health initiatives.

This individual will work closely with Product and Solutions leaders and will be accountable for product management and the delivery of new solutions for the Smart-Choice business.

This is a virtual / remote / work-from-home position available anywhere in the U.S.

RESPONSIBILITIES:

* Work with the service team, vendors, third-parties, IT teams and clients to discuss technical scope, define business requirements, set project and program expectations, and manage involvement in analysis activities

* Work with cross functional teams technology, business and operations to manage multiple project needs and to ensure product development meets defined needs

* Partner with deployment leader to define overall deployment/rollout strategy for clients and colleagues, including beta or pilot testing, if appropriate

* Participate (as needed) in reviews of analysis, product & technical design, test plans, and standard operating procedures on our more complicated products and systems processes

* Assist in the planning, design, and development of new applications and enhancements

* Review and analyze the effectiveness and efficiency of the system and develop strategies for improving, or further utilizing, the system and all relative ancillary integrated technology (i.e., UDP, API calls, Customer Service application integrations, third-party system integrations like SSO, new application integrations, etc.)

* Perform gap and/or impact analysis and delegate as appropriate

* Assist in prioritizing and strategizing new product releases, to include setting goals, metrics and measures for success

* Contributes to overall strategic roadmap, including assessing stakeholder needs, business case development, and ROI determination

* Act as an escalation point when projects need organizational intervention

* Develop voice of the customer in partnership with Product and Solutions leaders, utilizing market research, focus groups, client feedback, usability studies and other methods

* Perform detailed product review of final developed solution to ensure original scope and needs are achieved

* Coordinate multiple teams and team members across several functional services and locations

* Coach and develop junior-level roles

SKILLS & EXPERIENCE:

* 8-10+ years product management and project management experience

* PMP certification preferred but not required

* Experience with Agile methodologies

* Expert-level experience with project-based work structures and project life cycle models including the System Development Life Cycle (SDLC)

* Proven experience overseeing the direction, development, and implementation of software solutions

* Ability to translate complex client requirements into system specifications and test plans in new environments

* Strong quality assurance background in benefits administration

* Ability to identify risks and articulate impacts to stakeholders

* Direct experience with automated software and system management tools

* Experience with relational databases and data extraction/manipulation tools

* Knowledge of database design, file management, data transfer and web service (API) techniques

* Knowledge of applicable data privacy practices and laws

* Ability to communicate ideas in both technical and user-friendly languages

EDUCATION:

* Bachelor's degree in Math, Actuarial Science, Finance, Computer Science, Economics, MIS preferred or equivalent work experience

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer..

Keywords: Alight Solutions, Olympia , Client Technology Director, Executive , Olympia, Washington

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