Cloud Infrastructure Manager
Company: Washington Health Benefit Exchange
Location: Olympia
Posted on: January 12, 2021
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Job Description:
The Washington Health Benefit Exchange is a public-private
partnership that operates the WAPlanfinder mobile app and
Washington Healthplanfinder, the eligibility and enrollment portal
used by one in four Washington residents to obtain health and
dental coverage. Through Washington Healthplanfinder, individuals
and families can compare and enroll in health insurance coverage
and gain access to financial help and public programs like
Washington Apple Health.The mission of the Exchange, a state-based
marketplace, is to radically improve how Washington residents
secure health insurance through innovative and practical solutions,
an easy-to-use customer experience, our values of integrity,
respect, equity and transparency, and by providing undeniable value
to the health care community.The Exchange is also committed to
identify and reach groups at risk for obstacles to access coverage,
which includes supporting those who need assistance overcoming
barriers to seek, find, and use their health insurance coverage.
Specifically, the Exchange is embracing the following equity
statement:Equity is a fundamental pillar to the society we seek to
build. The process of advancing toward equity will be disruptive
and demands vigilance, dismantling deeply entrenched systems of
privilege and oppression. We must focus our efforts on people and
places where needs are greatest, especially communities of color,
and go beyond remedying a particular inequity to address all
determinants of health.Our goal is that all Washingtonians have
full and equal access to opportunities, power and resources to
achieve their full potential. SUMMARYThe Cloud Infrastructure
Manager position manages the Cloud (IaaS, PaaS, and SaaS) Solutions
and on-premise Network, Systems and Server Infrastructure for HBE,
leading efforts for network and system designs, engineering, and
planning including hybrid and cloud-only designs. This position
leads and facilitates system design improvements to the
HealthPlanFinder (HPF) system and services using cloud IaaS, PaaS,
and SaaS services. These efforts support end-user technologies for
HBE, which includes Cloud System Engineering and administration,
Network Engineering and administration, asset management, and other
end-user services duties as defined by leadership. In addition,
specific responsibilities to help support HPF include working
closely with the HPF vendor and hosting provider to recommend and
help architect solutions, identify monitoring needs, and helping
coordinate any infrastructure-related activities with other HPF
external business partners. The position must establish and
maintain network related standards, architectural designs and
planning efforts, effective working relationships, with staff at
all levels in the Exchange, state agencies, vendors, agents, and
others as needed.DUTIES AND RESPONSIBILITIES--- Lead the Cross
divisional HPF Infrastructure Scrum team.--- Supervise and Manage
the Network and Server team to include:o Setting daily tasks and
work items for the team.o Mentoring and building junior team
members.o Work with Manager to setup annual goals for team members
and reviewing progress.o Providing timely feedback on behavior,
tasks, and work efforts.o Coordinate schedules and approve leave.o
Perform annual assessments for team members.o Manage the Kandan for
projects and tasks.--- Leads network engineering and administration
to include:o Site to site VPN tunnels creation and administration.o
Router and switch configuration and deployment.o Creating firewall
zones, Vlans, and subnets based on organization needs.o Wireless
deployment and administration.o WAN circuits and connections. o
Deploy and manage Network monitoring.o Setup and manage deep packet
inspection.--- Set standards and manage the server room for the
organization to include:o Rack and cable equipment.o Set the
standards and procedure for how equipment is deployed.o Monitor and
audit the equipment.--- Leads Cloud network architecture and
engineering to include:o Designing network topology and traffic
flow for cloud-based systems based on micro-segmentation and zero
trust models.o Create secure network designs that meet or exceed
regulatory and organizational needs.o Manage load balancing and
other network virtual appliances.o Setup, monitor, and create rules
on web application firewalls (WAF) for internet-facing
applications.--- Leads the team that sets up and manages the
Enterprise Cloud Platform subscriptions for the entire
organizationo Setup cloud subscriptions and manages network accesso
Manage cost and cloud health for all cloud hosting platformso The
setup and configuration of all IaaS, PaaS, and SaaSo Managing
workloads and automation of systems--- Engineer, manage, and
maintain web servers and application servers by managing systems to
include:o Developing deployment methodologies.o Creating baselines
and standards based on expertise, best practices, regulatory, and
policy needs.o Troubleshooting root cause issues and problems.o
Managing certificates.o Consulting and engineering systems based on
customer needs.o Creating a system and network architecture
documentation.--- Design and Lead the cloud and server environment
to include:o Creating procedures, standards, and baselines for
system administrators.o Creating server images and system builds
using baselines.o Managing and engineering virtualization
technology to support server needs.o Planning lifecycle activities
and coordinating the replacement of physical equipment.o
Investigating current and future technologies and suggest use
cases.--- Analyze and resolve complex business and/or technical
problems within assigned discipline. --- Manage vendor resources in
the operations and maintenance of the HPF system.--- Function as a
consultant for the HPF infrastructure architecture designs, plans,
and direction. --- Collaborate with other stakeholders to develop
effective processes and communication strategies for alerting,
escalation, automation, reporting, and event correlation around
HPF. --- Assist with the creation of incident response
procedures.--- Respond to security and system incidents based on
organization policies and procedures and industry best
practices.--- Develop and document configurations, processes, and
procedures for implementing and maintaining the network and system
infrastructure. --- Use industry best practices, regulatory
requirements, and policies to create standards and configuration
baselines.--- Learn and understand the industry/market best
practices and incorporate them seamlessly into day-to-day operating
processes.--- Administer and help maintain the IT systems as a
whole.--- Work with third-party vendors and partners to notify and
alert all relevant stakeholders when issues and outages are
identified during key business hours.--- Create and maintain
moderately complex scripts, script components, and applets/small
applications. --- Make recommendations to other engineers for
changes to existing scripting standards.--- Ensure timely,
accurate, and quality execution of all deliverables.--- Other
duties as assigned. QUALIFICATIONSRequired:--- Bachelor's Degree in
information technology, computer science, or technology related
field AND five years of progressive experience in an advanced
technical role. o Note: Qualifying experience may substitute year
for year for education--- At least three years of enterprise
infrastructure administration experience to include:o Experience
with cloud-based solutions using IAAS, PAAS or SAAS on a
large-scale cloud provider (AWS, Azure, etc.).o Experience with
Office 365 administration and maintenance.o Experience with SOA and
environment separated system designs based on technology and
activities.o Experience with central user authentication and
authorization with the single sign-on.o Experience with enterprise
Windows and Linux administration (File Servers, FTP, Certs, etc.).o
Experience with meeting and implementing regulatory, security, and
policy requirements.--- At least two years of enterprise network
administration and engineering experience.--- At least two years of
application support using IIS, Apache, or similar webserver/hosting
products.--- At least two years of experience supervising or
managing IT teams of two or more staff. Demonstrated ability to
grow junior staff into seasoned engineers and leads--- Experience
with a virtualization platform for server deployment --- Experience
with following and drafting IT procedures.--- Experience with IT
equipment deployment.--- Experience with Database technologies and
a general understanding of object-oriented coding.--- Strong
advanced troubleshooting skills with the ability to analyze logs,
systems changes, and system health for the root cause.---
Experience developing and documenting business processes and
workflows.--- Excellent verbal and written communication skills and
strong client-service orientation.--- Ability to prioritize and
manage multiple projects simultaneously and follow-through on
issues in a timely manner.--- Cultivates a passion for emerging
technology and new products--- Motivated self-starter with the
initiative to take independent action and accept responsibility for
your actions.--- Creatively and proactively problem solve; must
possess the ability to make independent decisions and judgments
about work priorities.--- Strong interpersonal skills; ability to
work with all levels of internal management and staff, as well as
outside clients, vendors, diverse populations, stakeholder groups,
and customers.--- Well organized, flexible, proactive, resourceful,
and efficient with strong attention to detail. Desired:--- Cloud
certifications for AWS, Azure, or Google Cloud.--- Experience with
enterprise logging and monitoring tools and systems.--- TOGAF,
ITIL, Microsoft, Cisco, AWS, or other industry-recognized
certifications.--- Experience in the government and/or health care
fields with exposure to marketing, public relations, public
affairs, or closely allied disciplines.APPLICATION INSTRUCTIONSThis
position will be open until we find a suitable number of candidates
to review. If interested, please submit an application as soon as
possible. The Exchange reserves the right to close the recruitment
at any time. SALARY INFORMATIONThe posted salary is the new hire
range of consideration. Full salary range is from $93,049 -
$139,019. Offer will depend on qualifications.WORKING
CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday
through Friday. Travel requirements will be limited to local
travel, however there may be occasions were an employee is required
to travel and work irregular hours to attend meetings or trainings.
Duties of this position require the use of standard office
furniture and equipment (e.g. desk, filing cabinet, computer,
printer, telephone, fax machine, copy machine, etc.). The working
conditions and physical demands are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.SPECIAL REQUIREMENTSA criminal background screen will be
conducted for candidates under final consideration, and if hired,
every five years of employment where highly sensitive data is
processed or maintained by the position. The result of this
background screen must meet the Exchange's eligibility
standards.OTHER INFORMATIONThe above statements are intended to
describe the general nature and levels of work being performed.
They are not intended to be construed as an exhaustive list of
responsibilities, duties and skills of personnel so classified.This
is not an employment agreement or contract. Management has the
exclusive right to alter this job description at any time without
notice.The Washington Health Benefit Exchange is an Equal
Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, marital status, sex, sexual orientation, gender
identity, national origin, disability or protected veteran
status.We participate in E-Verify. You can view the Department of
Justice's Right to Work poster here.PI128247661
Keywords: Washington Health Benefit Exchange, Olympia , Cloud Infrastructure Manager, Executive , Olympia, Washington
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