Cloud Infrastructure Manager
Company: Washington Health Benefit Exchange
Location: Olympia
Posted on: February 14, 2021
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Job Description:
The Washington Health Benefit Exchange is a public-private
partnership that operates the WAPlanfinder mobile app and
Washington Healthplanfinder, the eligibility and enrollment portal
used by one in four Washington residents to obtain health and
dental coverage. Through Washington Healthplanfinder, individuals
and families can compare and enroll in health insurance coverage
and gain access to financial help and public programs like
Washington Apple Health.The mission of the Exchange, a state-based
marketplace, is to radically improve how Washington residents
secure health insurance through innovative and practical solutions,
an easy-to-use customer experience, our values of integrity,
respect, equity and transparency, and by providing undeniable value
to the health care community.The Exchange is also committed to
identify and reach groups at risk for obstacles to access coverage,
which includes supporting those who need assistance overcoming
barriers to seek, find, and use their health insurance coverage.
Specifically, the Exchange is embracing the following equity
statement:Equity is a fundamental pillar to the society we seek to
build. The process of advancing toward equity will be disruptive
and demands vigilance, dismantling deeply entrenched systems of
privilege and oppression. We must focus our efforts on people and
places where needs are greatest, especially communities of color,
and go beyond remedying a particular inequity to address all
determinants of health.Our goal is that all Washingtonians have
full and equal access to opportunities, power and resources to
achieve their full potential. SUMMARYThe Cloud Infrastructure
Manager position manages the Cloud (IaaS, PaaS, and SaaS) Solutions
and on-premise Network, Systems and Server Infrastructure for HBE,
leading efforts for network and system designs, engineering, and
planning including hybrid and cloud-only designs. This position
leads and facilitates system design improvements to the
HealthPlanFinder (HPF) system and services using cloud IaaS, PaaS,
and SaaS services. These efforts support end-user technologies for
HBE, which includes Cloud System Engineering and administration,
Network Engineering and administration, asset management, and other
end-user services duties as defined by leadership. In addition,
specific responsibilities to help support HPF include working
closely with the HPF vendor and hosting provider to recommend and
help architect solutions, identify monitoring needs, and helping
coordinate any infrastructure-related activities with other HPF
external business partners. The position must establish and
maintain network related standards, architectural designs and
planning efforts, effective working relationships, with staff at
all levels in the Exchange, state agencies, vendors, agents, and
others as needed.DUTIES AND RESPONSIBILITIES Lead the Cross
divisional HPF Infrastructure Scrum team. Supervise and Manage the
Network and Server team to include: o Setting daily tasks and work
items for the team. o Mentoring and building junior team members. o
Work with Manager to setup annual goals for team members and
reviewing progress. o Providing timely feedback on behavior, tasks,
and work efforts. o Coordinate schedules and approve leave. o
Perform annual assessments for team members. o Manage the Kandan
for projects and tasks. Leads network engineering and
administration to include: o Site to site VPN tunnels creation and
administration. o Router and switch configuration and deployment. o
Creating firewall zones, Vlans, and subnets based on organization
needs. o Wireless deployment and administration. o WAN circuits and
connections. o Deploy and manage Network monitoring. o Setup and
manage deep packet inspection. Set standards and manage the server
room for the organization to include: o Rack and cable equipment. o
Set the standards and procedure for how equipment is deployed. o
Monitor and audit the equipment. Leads Cloud network architecture
and engineering to include: o Designing network topology and
traffic flow for cloud-based systems based on micro-segmentation
and zero trust models. o Create secure network designs that meet or
exceed regulatory and organizational needs. o Manage load balancing
and other network virtual appliances. o Setup, monitor, and create
rules on web application firewalls (WAF) for internet-facing
applications. Leads the team that sets up and manages the
Enterprise Cloud Platform subscriptions for the entire organization
o Setup cloud subscriptions and manages network access o Manage
cost and cloud health for all cloud hosting platforms o The setup
and configuration of all IaaS, PaaS, and SaaS o Managing workloads
and automation of systems Engineer, manage, and maintain web
servers and application servers by managing systems to include: o
Developing deployment methodologies. o Creating baselines and
standards based on expertise, best practices, regulatory, and
policy needs. o Troubleshooting root cause issues and problems. o
Managing certificates. o Consulting and engineering systems based
on customer needs. o Creating a system and network architecture
documentation. Design and Lead the cloud and server environment to
include: o Creating procedures, standards, and baselines for system
administrators. o Creating server images and system builds using
baselines. o Managing and engineering virtualization technology to
support server needs. o Planning lifecycle activities and
coordinating the replacement of physical equipment. o Investigating
current and future technologies and suggest use cases. Analyze and
resolve complex business and/or technical problems within assigned
discipline. Manage vendor resources in the operations and
maintenance of the HPF system. Function as a consultant for the HPF
infrastructure architecture designs, plans, and direction.
Collaborate with other stakeholders to develop effective processes
and communication strategies for alerting, escalation, automation,
reporting, and event correlation around HPF. Assist with the
creation of incident response procedures. Respond to security and
system incidents based on organization policies and procedures and
industry best practices. Develop and document configurations,
processes, and procedures for implementing and maintaining the
network and system infrastructure. Use industry best practices,
regulatory requirements, and policies to create standards and
configuration baselines. Learn and understand the industry/market
best practices and incorporate them seamlessly into day-to-day
operating processes. Administer and help maintain the IT systems as
a whole. Work with third-party vendors and partners to notify and
alert all relevant stakeholders when issues and outages are
identified during key business hours. Create and maintain
moderately complex scripts, script components, and applets/small
applications. Make recommendations to other engineers for changes
to existing scripting standards. Ensure timely, accurate, and
quality execution of all deliverables. Other duties as assigned.
QUALIFICATIONSRequired: Bachelor's Degree in information
technology, computer science, or technology related field AND five
years of progressive experience in an advanced technical role. o
Note: Qualifying experience may substitute year for year for
education At least three years of enterprise infrastructure
administration experience to include:o Experience with cloud-based
solutions using IAAS, PAAS or SAAS on a large-scale cloud provider
(AWS, Azure, etc.).o Experience with Office 365 administration and
maintenance.o Experience with SOA and environment separated system
designs based on technology and activities.o Experience with
central user authentication and authorization with the single
sign-on.o Experience with enterprise Windows and Linux
administration (File Servers, FTP, Certs, etc.).o Experience with
meeting and implementing regulatory, security, and policy
requirements. At least two years of enterprise network
administration and engineering experience. At least two years of
application support using IIS, Apache, or similar webserver/hosting
products. At least two years of experience supervising or managing
IT teams of two or more staff. Demonstrated ability to grow junior
staff into seasoned engineers and leads Experience with a
virtualization platform for server deployment Experience with
following and drafting IT procedures. Experience with IT equipment
deployment. Experience with Database technologies and a general
understanding of object-oriented coding. Strong advanced
troubleshooting skills with the ability to analyze logs, systems
changes, and system health for the root cause. Experience
developing and documenting business processes and workflows.
Excellent verbal and written communication skills and strong
client-service orientation. Ability to prioritize and manage
multiple projects simultaneously and follow-through on issues in a
timely manner. Cultivates a passion for emerging technology and new
products Motivated self-starter with the initiative to take
independent action and accept responsibility for your actions.
Creatively and proactively problem solve; must possess the ability
to make independent decisions and judgments about work priorities.
Strong interpersonal skills; ability to work with all levels of
internal management and staff, as well as outside clients, vendors,
diverse populations, stakeholder groups, and customers. Well
organized, flexible, proactive, resourceful, and efficient with
strong attention to detail. Desired: Cloud certifications for AWS,
Azure, or Google Cloud. Experience with enterprise logging and
monitoring tools and systems. TOGAF, ITIL, Microsoft, Cisco, AWS,
or other industry-recognized certifications. Experience in the
government and/or health care fields with exposure to marketing,
public relations, public affairs, or closely allied
disciplines.
APPLICATION INSTRUCTIONSThis position will be open until we find a
suitable number of candidates to review. If interested, please
submit an application as soon as possible. The Exchange reserves
the right to close the recruitment at any time. SALARY
INFORMATIONThe posted salary is the new hire range of
consideration. Full salary range is from $93,049 - $139,019. Offer
will depend on qualifications.WORKING CONDITIONSCore business hours
are 8:00 a.m. to 5:00 p.m., Monday through Friday. Travel
requirements will be limited to local travel, however there may be
occasions were an employee is required to travel and work irregular
hours to attend meetings or trainings. Duties of this position
require the use of standard office furniture and equipment (e.g.
desk, filing cabinet, computer, printer, telephone, fax machine,
copy machine, etc.). The working conditions and physical demands
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.SPECIAL
REQUIREMENTSA criminal background screen will be conducted for
candidates under final consideration, and if hired, every five
years of employment where highly sensitive data is processed or
maintained by the position. The result of this background screen
must meet the Exchange's eligibility standards.OTHER INFORMATIONThe
above statements are intended to describe the general nature and
levels of work being performed. They are not intended to be
construed as an exhaustive list of responsibilities, duties and
skills of personnel so classified.This is not an employment
agreement or contract. Management has the exclusive right to alter
this job description at any time without notice.The Washington
Health Benefit Exchange is an Equal Opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, marital status, sex,
sexual orientation, gender identity, national origin, disability or
protected veteran status.We participate in E-Verify. You can view
the Department of Justice's Right to Work poster here.
PI128247677
Keywords: Washington Health Benefit Exchange, Olympia , Cloud Infrastructure Manager, Executive , Olympia, Washington
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