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Cloud Infrastructure Manager

Company: Washington Health Benefit Exchange
Location: Olympia
Posted on: February 18, 2021

Job Description:

The Washington Health Benefit Exchange is a public-private partnership that operates the WAPlanfinder mobile app and Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through Washington Healthplanfinder, individuals and families can compare and enroll in health insurance coverage and gain access to financial help and public programs like Washington Apple Health.The mission of the Exchange, a state-based marketplace, is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is also committed to identify and reach groups at risk for obstacles to access coverage, which includes supporting those who need assistance overcoming barriers to seek, find, and use their health insurance coverage. Specifically, the Exchange is embracing the following equity statement:Equity is a fundamental pillar to the society we seek to build. The process of advancing toward equity will be disruptive and demands vigilance, dismantling deeply entrenched systems of privilege and oppression. We must focus our efforts on people and places where needs are greatest, especially communities of color, and go beyond remedying a particular inequity to address all determinants of health.Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential. SUMMARYThe Cloud Infrastructure Manager position manages the Cloud (IaaS, PaaS, and SaaS) Solutions and on-premise Network, Systems and Server Infrastructure for HBE, leading efforts for network and system designs, engineering, and planning including hybrid and cloud-only designs. This position leads and facilitates system design improvements to the HealthPlanFinder (HPF) system and services using cloud IaaS, PaaS, and SaaS services. These efforts support end-user technologies for HBE, which includes Cloud System Engineering and administration, Network Engineering and administration, asset management, and other end-user services duties as defined by leadership. In addition, specific responsibilities to help support HPF include working closely with the HPF vendor and hosting provider to recommend and help architect solutions, identify monitoring needs, and helping coordinate any infrastructure-related activities with other HPF external business partners. The position must establish and maintain network related standards, architectural designs and planning efforts, effective working relationships, with staff at all levels in the Exchange, state agencies, vendors, agents, and others as needed.DUTIES AND RESPONSIBILITIES--- Lead the Cross divisional HPF Infrastructure Scrum team.--- Supervise and Manage the Network and Server team to include: o Setting daily tasks and work items for the team. o Mentoring and building junior team members. o Work with Manager to setup annual goals for team members and reviewing progress. o Providing timely feedback on behavior, tasks, and work efforts. o Coordinate schedules and approve leave. o Perform annual assessments for team members. o Manage the Kandan for projects and tasks.--- Leads network engineering and administration to include: o Site to site VPN tunnels creation and administration. o Router and switch configuration and deployment. o Creating firewall zones, Vlans, and subnets based on organization needs. o Wireless deployment and administration. o WAN circuits and connections. o Deploy and manage Network monitoring. o Setup and manage deep packet inspection.--- Set standards and manage the server room for the organization to include: o Rack and cable equipment. o Set the standards and procedure for how equipment is deployed. o Monitor and audit the equipment.--- Leads Cloud network architecture and engineering to include: o Designing network topology and traffic flow for cloud-based systems based on micro-segmentation and zero trust models. o Create secure network designs that meet or exceed regulatory and organizational needs. o Manage load balancing and other network virtual appliances. o Setup, monitor, and create rules on web application firewalls (WAF) for internet-facing applications.--- Leads the team that sets up and manages the Enterprise Cloud Platform subscriptions for the entire organization o Setup cloud subscriptions and manages network access o Manage cost and cloud health for all cloud hosting platforms o The setup and configuration of all IaaS, PaaS, and SaaS o Managing workloads and automation of systems--- Engineer, manage, and maintain web servers and application servers by managing systems to include: o Developing deployment methodologies. o Creating baselines and standards based on expertise, best practices, regulatory, and policy needs. o Troubleshooting root cause issues and problems. o Managing certificates. o Consulting and engineering systems based on customer needs. o Creating a system and network architecture documentation.--- Design and Lead the cloud and server environment to include: o Creating procedures, standards, and baselines for system administrators. o Creating server images and system builds using baselines. o Managing and engineering virtualization technology to support server needs. o Planning lifecycle activities and coordinating the replacement of physical equipment. o Investigating current and future technologies and suggest use cases.--- Analyze and resolve complex business and/or technical problems within assigned discipline. --- Manage vendor resources in the operations and maintenance of the HPF system.--- Function as a consultant for the HPF infrastructure architecture designs, plans, and direction. --- Collaborate with other stakeholders to develop effective processes and communication strategies for alerting, escalation, automation, reporting, and event correlation around HPF. --- Assist with the creation of incident response procedures.--- Respond to security and system incidents based on organization policies and procedures and industry best practices.--- Develop and document configurations, processes, and procedures for implementing and maintaining the network and system infrastructure. --- Use industry best practices, regulatory requirements, and policies to create standards and configuration baselines.--- Learn and understand the industry/market best practices and incorporate them seamlessly into day-to-day operating processes.--- Administer and help maintain the IT systems as a whole.--- Work with third-party vendors and partners to notify and alert all relevant stakeholders when issues and outages are identified during key business hours.--- Create and maintain moderately complex scripts, script components, and applets/small applications. --- Make recommendations to other engineers for changes to existing scripting standards.--- Ensure timely, accurate, and quality execution of all deliverables.--- Other duties as assigned. QUALIFICATIONSRequired:--- Bachelor's Degree in information technology, computer science, or technology related field AND five years of progressive experience in an advanced technical role. o Note: Qualifying experience may substitute year for year for education--- At least three years of enterprise infrastructure administration experience to include:o Experience with cloud-based solutions using IAAS, PAAS or SAAS on a large-scale cloud provider (AWS, Azure, etc.).o Experience with Office 365 administration and maintenance.o Experience with SOA and environment separated system designs based on technology and activities.o Experience with central user authentication and authorization with the single sign-on.o Experience with enterprise Windows and Linux administration (File Servers, FTP, Certs, etc.).o Experience with meeting and implementing regulatory, security, and policy requirements.--- At least two years of enterprise network administration and engineering experience.--- At least two years of application support using IIS, Apache, or similar webserver/hosting products.--- At least two years of experience supervising or managing IT teams of two or more staff. Demonstrated ability to grow junior staff into seasoned engineers and leads--- Experience with a virtualization platform for server deployment --- Experience with following and drafting IT procedures.--- Experience with IT equipment deployment.--- Experience with Database technologies and a general understanding of object-oriented coding.--- Strong advanced troubleshooting skills with the ability to analyze logs, systems changes, and system health for the root cause.--- Experience developing and documenting business processes and workflows.--- Excellent verbal and written communication skills and strong client-service orientation.--- Ability to prioritize and manage multiple projects simultaneously and follow-through on issues in a timely manner.--- Cultivates a passion for emerging technology and new products--- Motivated self-starter with the initiative to take independent action and accept responsibility for your actions.--- Creatively and proactively problem solve; must possess the ability to make independent decisions and judgments about work priorities.--- Strong interpersonal skills; ability to work with all levels of internal management and staff, as well as outside clients, vendors, diverse populations, stakeholder groups, and customers.--- Well organized, flexible, proactive, resourceful, and efficient with strong attention to detail. Desired:--- Cloud certifications for AWS, Azure, or Google Cloud.--- Experience with enterprise logging and monitoring tools and systems.--- TOGAF, ITIL, Microsoft, Cisco, AWS, or other industry-recognized certifications.--- Experience in the government and/or health care fields with exposure to marketing, public relations, public affairs, or closely allied disciplines.
APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time. SALARY INFORMATIONThe posted salary is the new hire range of consideration. Full salary range is from $93,049 - $139,019. Offer will depend on qualifications.WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Travel requirements will be limited to local travel, however there may be occasions were an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment (e.g. desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.). The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange's eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in . You can view the Department of Justice's Right to Work poster . PI128247663

Keywords: Washington Health Benefit Exchange, Olympia , Cloud Infrastructure Manager, Executive , Olympia, Washington

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