Workforce Development Case Manager

Company: South Puget Intertribal Planning Agency
Location: Olympia
Posted on: April 3, 2021

Job Description:

JOB DESCRIPTION
Case Manager – Pierce County SiteWorkforce Development ProgramsDepartment: Workforce Development ProgramsReports to: County Services CoordinatorF.L.S.A. Classification: Non-ExemptWage Range: 7/8Position SummaryThe Case Manager is responsible for providing quality day-to-day case management activitieswithin the parameters of the SPIPA Workforce Development Program Policies and ProcedureManual. The Case Manager position is located at the Workforce Development (WFD) Office inPierce County and may be called upon to serve out of the Kitsap County WFD Site based onprogram/business need. The Case Manager reports directly to the County Services Coordinator.Responsibilities· Create, coordinate, and support client Individual Success Plans (ISP) that fit clients'aptitudes, employment and education levels, physical abilities, and career goals.Develop client plans, conduct assessments, and deliver services using best practices incase management.· Monitor and record clients' progress to ensure that the goals and objectives are met tomove clients toward economic self-sufficiency.· Meet with assigned clients at least monthly to provide support and ensure compliancewith SPIPA WFD objectives.· Effectively communicate program and service eligibility, process intakes, and assessclient needs to create an ISP to process support services tied to employment andtraining activities.· Work closely with the Case Management QA/QI Analyst to ensure proper training inconducting client assessments and to know how to effectively utilize assessmentinformation to identify individual client's unique barriers and develop effective,appropriate service and referral plans to support clients' successful achievement ofeconomic self-sufficiency.· Work closely with the Workforce Navigator in to support clients in obtaining andmaintaining employment, participate in training, industry-recognized certificates andacademic degrees that best align with their occupational goals and ISPs.· Coordinate wraparound services with Youth and Family Support to empower family to beinvolved, active and supportive in educational, financial and employment growth.· Establish client case management files in database and document/update client filesdaily in database computer system.· Uphold case management standards as defined in the SPIPA WFD Policy and ProcedureManual.· Provide quality customer service including conflict resolution.
· Assist clients in completing all required Workforce Development Program documentationor documentation related to the removal of barriers.· Attend scheduled case management and staff meetings.· Assist WFD and SPIPA staff to ensure that the program supports the needs of theConsortium Tribes, Tribal Communities, and program clients.· Other duties as assigned.
The Case Manager, as an employee of the South Puget Intertribal Planning Agency, is expectedto collaborate, engage, and work closely with all SPIPA programs to fully support the agency'sVision, Mission, and Core Values in accordance with all agency directives.
Minimum Education/Experience with Knowledge, Skills, and Abilities· Bachelor's Degree from an accredited university in Education, Business Administration,Social Work, or related field is preferred with 1 year experience in case management andproviding employment and training services to clients, or· Associates Degree in Human Services Field with 3 years' experience in case managementand providing employment and training services to clients, or· High school diploma with 5 years' experience in case management and providingemployment and training services to clients.· The preferred Applicant has at least one year experience working in a Native Americancommunity or similar underserved population.· Documented ability to understand and apply the program requirements and casemanagement standards as defined in the SPIPA WFD Policy and Procedure Manual.· Demonstrated conflict resolution skills and ability to maintain confidentiality anddemonstrate professional office etiquette and professional boundaries.· Responsive, dependable, cooperative, and patient.· Adaptable, flexible, and open to process and program changes and engaged in programdevelopment. The applicant must be able to communicate clearly verbally and in writing.· Ability to work effectively, both independently and cooperatively with others.· Strong computer skills with three plus years using Microsoft Office or similar software.· Possess a valid driver's license.· Negative results to a pre-employment drug screen test.· Must pass a background investigation, including relevant criminal history.Physical Abilities/Essential FunctionsBending at the waist; Sitting for extended periods of time; Dexterity of hands and fingers tooperate a computer keyboard; Hearing, speaking, and comprehending information to exchangeinformation; Seeing to read reports and data; Lifting medium objects generally less than 25pounds; Ability to safely operate a motor vehicle; Occasional travel required to consortiumTribal locations and to selected conferences and trainings.Salary/Fringe Benefits: Compensation for this position has a starting range of $23.66 to$26.22 per hour (based on a 37.5 hour week). Benefits include medical, dental, vision, lifeinsurance and agency contribution to a retirement program.
Confidentiality: This position will have knowledge of confidential personal informationregarding others. The employee will be required to sign a Confidentiality Agreement and adhereto applicable standards.Drug-Free Workplace: SPIPA is committed to providing a drug-free workplace for itsemployees, volunteers, and the community it serves. This position requires successfulcompletion of a pre-employment drug test.Equal Opportunity: SPIPA is an equal opportunity employer. However, Native Americanpreference applies in that we seek to hire qualified enrolled members of SPIPA consortiumTribes, Federally recognized Tribes or Alaska Natives. Minimum qualifications must be fully metfor all applicants to be considered for employment.To Apply: Complete a SPIPA Employment application packet available on SPIPA' website. Sendwith cover letter explaining why your credentials make you a good fit for this position, andresume, including 3 work related references through the website or directly to:Dolly Garcia, Human Resources ManagerSouth Puget Intertribal Planning Agency3104 SE Old Olympic Hwy.Shelton, WA 98584Or email to: dgarcia@spipa.orgSPIPA application is available under the AGENCY/JOB OPPORTUNITIES menu onlineat spipa.org or by calling 360.490.3990
Screening of applications to begin 3/18/2021. Open until filled.
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