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Customer Success Manager - Cloud - OSI

Company: AVEVA
Location: Olympia
Posted on: January 9, 2022

Job Description:

Customer Success Manager - Cloud - OSIPublished OnNov 23, 2021**Location**US Home, United States of AmericaContract TypeFull Time PermanentShareApply Now (https://avevahr.secure.force.com/recruit/fRecruit__ApplyJob?vacancyNo=VN7115)**About Our Opportunity**AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVAs comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. AVEVA supports customers through a trusted ecosystem that includes 5,500 partners and 5,700 certified developers around the world. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. Learn more at www.aveva.com.We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from different backgrounds bring to our business. At AVEVA, were all about Limitless possibilities. Are you?CSMs manage a set of accounts by creating success plans and executing against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment.REQUIREMENTS: Bachelors degree or higher in engineering or another technical field History of success as a consultant, customer success, pre-sales, technical account management, or equivalent Industrial Automation experience Experience driving digital transformation using cloud-based solutions and managing initiatives across R, pre-sales, sales, and services Excellent communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals Be the main point of contact between the company and named Global/Enterprise accounts Track record of managing large, complex programs Drive the successful adoption and onboarding Must work within a team environment with sales, pre-sales and services peers Form strategic relationships with key stakeholders to understand a customers business Evangelize AVEVA customer success stories and processes Drive improvements in AVEVAs processes and policies, helping to move toward greater automation, self-service, and customer empowerment Domestic and global travel, up to 20%Preferred qualifications: Experience working with C-level executives Experience with solution development processes and application support lifecycles 5 + years experience with real-time data systems within an industrial manufacturing and/or operating industry Hands on PI System experience and/or similar products, highly desired 5+ years of experience with AVEVA Unified Engineering solutions 5+ years of experience with AVEVA Software & Solutions Experience with SaaS/PaaS Knowledgeable with Cloud providers Microsoft, AWS or GoogleLocation: Philadelphia or East Coast time zone (remote)AVEVA is an Equal Opportunity Employer. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.Concerning agencies: AVEVA does not accept unsolicited resumes and will not be responsible for fees related to such.

Keywords: AVEVA, Olympia , Customer Success Manager - Cloud - OSI, Executive , Olympia, Washington

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