Director - Field Dedicated Account Development
Company: American Express
Location: Olympia
Posted on: June 22, 2022
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Job Description:
Description -The Field Account Development Dedicated Director
sits within a geographical territory and leads a team of managers
responsible for business development and management of high-value
existing customers. This position will drive results through
thought leadership, rigorous performance management and coaching
and development of a high performing team. Strategic planning (20 -
30% of time)Drive overall sales territory strategy to achieve
business goals and sales targetsCollect customer feedback and
distribute internally to influence product development based on
customer needCoaching and development (20 - 30% of time)Hire and
on-board new Field AD managers to build a strong teamSupport team
development by regularly conduct 1:1 coaching sessions, team
huddles to share best practicesPerformance management (10 - 20% of
time)Drive a high quality, rigorous sales review process, including
account planning, account prioritization and opportunity
developmentPartner with Marketing, EDA, PPI, Product and Senior
Leadership to improve sales engagement and performanceSupport team
to handle client escalations, as neededAccount development (10 -
20% of time)Initiate, develop and maintain executive level
relationships and drive sales activities with key customersLead
sales team to develop a long-term strategy for each
clientCompliance (100% of time)Ensure all aspects of the American
Express Code of Conduct, and our Sales Practices policies,
standard, and procedures, are adhered to so that we uphold the
highest standards in our interactions with our customers and
compliantly meet all regulatory requirementsConduct customer
ride-alongs with Field AD managers to ensure high quality and
compliant customer interactions Minimum Qualifications -Knowledge
and SkillsClient developmentDemonstrates ability to identify
potential client growth opportunities and drive results through
creative problem solving and excellent leadershipCoachingProvides
individualized skills-improvement assistance, aiding in
self-discovery and encouraging self-generated solutions Performance
managementExhibits consistent track record of managing performance,
coaching, and motivating for success and identification of
development strengths and opportunities improvement to a large team
to enable improved business resultsDemonstrating valueProactively
and consistently demonstrates the value of partnering with American
ExpressResults focusDemonstrates a competitive, positive attitude,
quickly adapts to different situations, and recovers from
setbacksMarket, industry, & product knowledge Understands at a
tactical level market/industry key competitors, challenges,
terminology, technology, trends, and regulationAttributesStrategic
thinkingLeadership and team motivationPersonal
accountabilityCompliance focusedExperienceBachelor's degree
required, Master's degree preferredExperience leading sales teams,
5 - 7 years minimumExperience partnering with clients across
various markets / industriesExperience in a highly-regulated
industryEmployment eligibility to work with American Express in the
U.S. is required as the company will not pursue visa sponsorship
for these positions.Offer of employment with American Express is
conditioned upon the successful completion of a background
verification check, subject to applicable laws and regulations.At
American Express, we know that with the right backing, people and
businesses have the power to progress in incredible ways. Whether
we're supporting our customers' financial confidence to move ahead,
taking commerce to new heights, or encouraging people to explore
the world, our colleagues are constantly redefining what's possible
- and we're proud to back each other every step of the way. When
you join #TeamAmex, you become part of a diverse community of over
60,000 colleagues, all with a common goal to deliver an exceptional
customer experience every day. We back our colleagues with the
support they need to thrive, professionally and personally. That's
why we have Amex Flex, our enterprise working model that provides
greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on
role and business needs, colleagues will either work onsite, in a
hybrid model (combination of in-office and virtual days) or fully
virtually.In order to work in or visit any of our offices in the
United States, we require colleagues to be fully vaccinated against
COVID-19American Express is an equal opportunity employer and makes
employment decisions without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability status, age, or any other status
protected by law.Job -SalesPrimary Location -US-VirginiaOther
Locations -US-District of Columbia-Washington, US-Tennessee,
US-West Virginia, US-North CarolinaSchedule -Full-timeJob Posting
-Jun 10, 2022, 7:28:24 PM -- -Jul 1, 2022, 3:59:00 AM
Keywords: American Express, Olympia , Director - Field Dedicated Account Development, Executive , Olympia, Washington
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