Director - Field Dedicated Account Development

Company: American Express
Location: Olympia
Posted on: June 22, 2022

Job Description:

Description -The Field Account Development Dedicated Director sits within a geographical territory and leads a team of managers responsible for business development and management of high-value existing customers. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high performing team. Strategic planning (20 - 30% of time)Drive overall sales territory strategy to achieve business goals and sales targetsCollect customer feedback and distribute internally to influence product development based on customer needCoaching and development (20 - 30% of time)Hire and on-board new Field AD managers to build a strong teamSupport team development by regularly conduct 1:1 coaching sessions, team huddles to share best practicesPerformance management (10 - 20% of time)Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity developmentPartner with Marketing, EDA, PPI, Product and Senior Leadership to improve sales engagement and performanceSupport team to handle client escalations, as neededAccount development (10 - 20% of time)Initiate, develop and maintain executive level relationships and drive sales activities with key customersLead sales team to develop a long-term strategy for each clientCompliance (100% of time)Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsConduct customer ride-alongs with Field AD managers to ensure high quality and compliant customer interactions Minimum Qualifications -Knowledge and SkillsClient developmentDemonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadershipCoachingProvides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions Performance managementExhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business resultsDemonstrating valueProactively and consistently demonstrates the value of partnering with American ExpressResults focusDemonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacksMarket, industry, & product knowledge Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributesStrategic thinkingLeadership and team motivationPersonal accountabilityCompliance focusedExperienceBachelor's degree required, Master's degree preferredExperience leading sales teams, 5 - 7 years minimumExperience partnering with clients across various markets / industriesExperience in a highly-regulated industryEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Job -SalesPrimary Location -US-VirginiaOther Locations -US-District of Columbia-Washington, US-Tennessee, US-West Virginia, US-North CarolinaSchedule -Full-timeJob Posting -Jun 10, 2022, 7:28:24 PM -- -Jul 1, 2022, 3:59:00 AM

Keywords: American Express, Olympia , Director - Field Dedicated Account Development, Executive , Olympia, Washington