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Engineering Manager - Knowledge Management

Company: Zoom
Location: Olympia
Posted on: November 22, 2022

Job Description:

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team:

Zoom Contact Center is an omnichannel contact center solution that is optimized for video and integrated right into the Zoom Platform. It is aimed to bring Unified Communications to the same Zoom experience people know and love, supporting video and traditional use cases such as voice, SMS, and Web Chat.

We are looking for an Engineering Manager to lead the Conversational AI/Knowledge Management team that is responsible for building adaptors and connectors to enable integrations with various CRMs to build Knowledge Base.

About the Role:


+ Lead engineering team effort to effectively execute integration roadmaps and produce quality deliverables

+ End to end ownership of Knowledge Management/Conversational AI from design, development, testing to production operations

+ Collaborate with cross-functional peers (i.e. product, design, security, privacy, marketing, support) and make strategic influence to shape product vision

+ Recruit top-notch technical talent and provide mentorship, coaching and career development to team members

+ Guide architecture design and solve complex technical challenges as a hands-on leader

+ Oversee project logistics and resource allocation.

+ Drive release process, evangelize agile best practices, and promote innovation

+ Manage, support, and evaluate engineer's performance

About You:

Basic Qualifications:

+ BS/MS (CS or related major)

+ 5+ years of people management experience in building and leading geographically distributed engineering teams

+ Familiarity with AI/ML and Intent Management concepts

+ Ability to operate in a fast-paced environment and support a rapidly growing business

+ Demonstrated experience in project management and technical recruiting

+ Track record in positively impacting individual team members and supporting their career growth goals

Preferred Qualifications

+ Have integration experience with popular CRM, business workflow and ticketing systems is preferred

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here (https://careers.zoom.us/benefits) .

Explore Zoom:

+ Hear from our leadership team (https://urldefense.com/v3/\_\_https://youtu.be/7i2o\_tszj5g\_\_;!!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

+ Browse Awards and Employee Reviews on Comparably

+ Visit our Blog (https://blog.zoom.us/category/company-news/)

+ Zoom with us!

+ Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)

+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .


Keywords: Zoom, Olympia , Engineering Manager - Knowledge Management, Executive , Olympia, Washington

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