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Change Management Lead

Company: JLL
Location: Olympia
Posted on: November 22, 2022

Job Description:

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Benefits to eligible employees, include:

* 401(k) plan with matching company contributions

* Medical, Dental & Vision Care

* 6 weeks of paid parental leave at 100% of salary

* Paid Time Off and Company Holidays

* Flexible Work Arrangements may be available

* Executive Benefits

What this job involves:

Through the execution of your work you will directly contribute to the mission of JLL Work Dynamics which is to, "shape the future of real estate for a better world, through a better world of work".

As a Change Management Lead, you will lead a team tasked in the creation of forward-thinking and effective workplace solutions while working cross-functionally with other teams at JLL. On a daily basis you will be evaluating complex client requests, generating and analyzing data and contributing to the creation of innovative solutions to support our clients with their project and program needs.

At the heart of everything we do, are people. The JLL Change Management team works with global organizations to define and shape dynamic working environments where people and teams can thrive. Our clients are located within a wide range of sectors and have a variety of workplace challenges that require clear strategic advice. Much of what our team creates results in transformations to process, achieving global consistency, and integration of various departments through standardization of tools and templates. Through our change management programs you will play an active role in the realization of your workplace strategy advice, ensuring that the organization effectively embraces new environments and ways of working.

What this job involves:

This position is integrated within JLL but also heavily engaged with executive client representatives working with a highly matrixed team, to deliver a complex set of projects within a program. Your key role will be to focus on the people side of change, which involves preparing, supporting, and equipping people to adopt and use changes to deliver workplace experience for clients. These plans and efforts are to anticipate and minimize resistant behaviors from stakeholders who are impacted by the change. You will be highly skilled in communications, producing high quality change engagement materials and delivering superior client service as a subject matter expert in workplace experience management.

* Apply a structured methodology and lead change management activities

* A solid understanding of how people go through change and experience with change management principles.

* Serve as a coach for senior leaders in helping them fulfill the role of change leader

* Directly assist the design, development and implementation of the change management/communication strategies across all impacted client teams

* Exceptional communication skills, both written and verbal

* Facilitation of workplace experience workshops for clients and their staff to excite, engage, enable and evaluate throughout the stages of the change.

* Develop highly engaging, concise reports and staff engagement collateral, demonstrating a skill for document design and clear, compelling writing

* Be highly competent in leading interviews, designing staff sentiment surveys and analyzing data / insights from engagement activities.

* Actively participate in an environment that supports teamwork, cooperation, performance excellence and personal success

* Monitor implementation timelines and activities, escalating risk and resistance and preparing risk mitigation tactics

* Support new and existing workplace transformation initiatives and ensure they meet stated objectives by increasing employee adoption and usage

Sound like you? Requirements to apply:

* Bachelor's Degree in Communication, Business Administration, Real Estate or associated field

* Formal change management training (LaMarsh, Prosci, etc)

* 5+ years of experience in change management principles

* Experience in influence and relationship management at the senior executive level

* Experience with large-scale, multi- phased workplace change efforts

* Experience with multi-level, matrixed teams

* Ability to multi-task and work both in a team and independently within a high pressure, deadline driven environment

* Excellent written and verbal communication skills

* Excellent customer service and interpersonal relationship skills

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.


Remote -Chicago, IL, Dallas, TX, Olympia, WA

Job Tags:


If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Keywords: JLL, Olympia , Change Management Lead, Executive , Olympia, Washington

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