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Senior Project Manager

Company: Public Consulting Group
Location: Olympia
Posted on: January 19, 2023

Job Description:

OverviewPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwideall committed to delivering solutions that change lives for the better. The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Responsibilities

  • Oversees and coordinates multiple projects across the team to ensure each clients deliverables are met in a timely manner
  • Investigates and analyzes clients processes, recommends solutions to meet the clients needs, leads training for clients, manages implementation of new processes and software, and provides ongoing maintenance and support to clients
  • Monitors client requests and recommends solutions to increase team efficiency and rapid responses to meet client needs
  • Manages customer relationship through service delivery and contractual compliance
  • Manages adherence and performance to the customer contract
  • Prioritizes projects and daily work of the teams to align with the goals of the customer and firm
  • Identifies and schedules project deliverables, milestones, and required tasks
  • Updates portfolio-level project status summaries weekly for IT and business managers and external customers
  • Utilizes reporting tools to analyze actual and planned resource metrics and provide visibility of resource utilization and availability to IT and business management.
  • Performs metric analysis to understand areas of process improvements and/or automation opportunities
  • Communicates project issues, including timing, budget, resources, scope and more, to IT and business management, project sponsor, and external customers.
  • Provides leadership and motivation to project team members throughout the project life cycle
  • Adheres to Project Management Institute project management practices and methodologies
  • Provides leadership in planning and managing systems operations in support of customers business
  • Establishes systems performance objectives and ensure service level objectives are met
  • Directs risk evaluation and remediation activities
  • Manages and provides oversight of after-hours maintenance and operational support
  • Manages the release of customer facing changes in coordination with the customer requirements
  • Manages resource requirements to ensure appropriate balance between tactical and strategic demands
  • Works with IT peers, PMO and business leaders to develop and implement corporate IT vision and strategy to support business objectives
  • Promotes Innovations and identify areas for improvements and business or operational optimization
  • Improves productivity by understanding the customer needs
  • Oversees proof of concept engagements and evaluate next generation architectures and solutions
  • Stays current of emerging technologies and trends in best practices to make informed recommendations for new tools, technologies, and services
  • Interface with vendors for product information, maintenance, billing, contract issues, and the timely resolution of escalated problems. Align and respond to the business objects/requirements
  • Continually seeks opportunities to increase customer satisfaction and strengthen customer relationships by interacting proactively and effectively at all levels of the organization
  • Effectively engages colleagues and peers in the development and execution of strategies and work plans, and effectively coaches/leads other colleagues to do the same
  • Performs all duties in accordance with safety, security and compliance rules, regulations, and best practices
  • Provides after-hours client support and travel as requiredQualificationsEducation: Bachelor's Degree in a related field: Master's degree preferredExperience: 5+ years of experience managing complex, multi-year IT projects Desired but not required, 3+ years of experience in state government assitance programs (Medicaid, SNAP, TANF, etc.)Certification: Active Project Management Certification (PMP)Required Skills:
    • Ability to analyze project needs and determine resources needed to meet objectives
    • Conceptual knowledge of information technologies and methodologies
    • Strong project management skills, which includes experience in organizing, planning, and executing medium-scale projects involving internal personnel, contractors, and vendors from vision through implementation
    • Ability to work with functional groups and different level of employees to effectively and professionally achieve results
    • Strong follow-up skills: ability to organize applicable timelines and follow up with internal and external customer needs
    • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
    • Strong organizational skills: ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment
    • Strong track record of building and maintaining solid relationships with internal and external customers and vendors
    • Self-motivated; able to work independently to complete tasks and respond to requests and to collaborate with others to utilize their resources and knowledge to identify quality solutions
    • Strong analytical skills, and ability to organize and plan work efficiently within set time limits
    • Excellent ability to effectively communicate project status, issues and information to the client and project team
    • Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint, and Project)#LI-remoteCompensationCompensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.As required by applicable law, PCG provides the following reasonable range of compensation for this role: $79,315-$165,000 . In addition, PCG provides a range of benefits for this role. . EEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.> Job Locations USPosted Date 3 months ago (10/26/2022 11:42 AM)Job ID 2022-8735 # of Openings 1 Category Information Technology Type Regular Full-Time Practice Area Health ServicesPublic Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Keywords: Public Consulting Group, Olympia , Senior Project Manager, Executive , Olympia, Washington

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