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Remote Software Support Desk Manager

Company: VirtualVocations
Location: Olympia
Posted on: January 24, 2023

Job Description:

A software development company is in need of a Remote Software Support Desk Manager.

Candidates will be responsible for the following:
Reviewing all open tickets on a daily basis
Collaborating directly with clients for additional data as needed
Providing detailed and timely status updates to clients; participate in regular status calls as needed
Position Requirements Include:

3+ years of experience as a Service Desk Engineer, Technician, or similar role
3+ years managing support tickets through Jira or other similar systems
1+ years of experience working with cloud infrastructures (Azure, AWS)
5+ years providing support for clients using Microsoft Dynamics CRM

Keywords: VirtualVocations, Olympia , Remote Software Support Desk Manager, Executive , Olympia, Washington

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