Assistant General Manager Specialist for Marriott Select Brands
Company: Marriott
Location: Olympia
Posted on: March 11, 2023
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Job Description:
Job Number 23035551
Job Category Rooms & Guest Services Operations
Location Western Regional Office, 17872 Gillette Avenue Suite 300,
Irvine, California, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
MAJOR FUNCTIONS:
The Assistant General Manager Specialist has operational and
limited financial responsibility for a given CRST hotel for the
length of the assignment. The Assistant General Manager Specialist
operates any and all hotel departments according to the Brand
Standards and the directive of the Regional Manager.
PRIMARY RESPONSIBILITIES:
Assume the role of the Assistant General Manager at the assigned
hotel.
Have a working about assigned hotels Operating, Financial and Sales
and Marketing procedures and goals.
Complete all Assistant General Manager or Department Manager duties
at the given hotel.
Ensure compliance with QA at the assigned hotel.
Perform QA self audits at any given hotel.
Be a Brand Champion; support all Brand and Regional initiatives
with active participation.
Be an Ambassador for sharing best practices with all the hotels in
the Region.
Conduct region/area wide training for new initiatives and current
Brand Standards for Operations Managers.
Participate and support the Region's Specialist Team
initiatives.
Have working knowledge of the CYRB, the Bistro be able to manage
daily operations of a CYRB hotel.
Have working knowledge off all CRST hotels' current promotion and
program offerings.
ESSENTIAL FUNCIONS:
Guest Relations
Provide a model behavior for guest service at the given hotel.
Extend professional courtesy to all guests.
Support or create SMART Guest Service goals and post expectations
and results visible to all associates.
Respond to all guest service issues and inquiries in a professional
timely manner.
Provide Service Training by delivering the Brand specific Service
Training modules.
Associate Relations
Support or create Associate Satisfaction goals of the hotel by
monitoring compliance of the hotel's action steps.
Conduct Associate Satisfaction.
Support or implement the Get On Board and New Associate training
process.
Support or create Operations Managers technical and leadership
skill development plans.
Ensure Brand Standard Service training compliance.
Provide Benefits information by using tools available in MyHR
Website.
Support Marriott's Guarantee of Fair Treatment policy
Conduct weekly Leadership Staff Meetings.
Financial and Administrating Responsibilities
Review or create the given hotel's financial reports: Budget,
Profit and Loss Statement, Labor Statistics, Distribution Summary,
Food and Beverage Recap, Wage progress and Forecast Reports.
Support current or create financial action steps to achieve the
hotel's goals.
Complete or review the given hotel's Period End Critique document.
Prepare for and Participate in the Period End Critique process with
the Regional Director, Owner/ Asset Manager.
Review or create the given hotel's compliance with all of the
Marriott Corporate Accounting procedures.
Review the assigned hotel's ADA Plan.
Review or create the assigned hotel's Sales Forecast.
Monitor the hotel's purchases and ensure financial checkbook
accounting compliance.
Sales and Marketing Responsibilities
Represent the assigned hotel in Cluster Revenue and Sales and
Marketing meetings.
Review the support the given hotel's major accounts and current
Sales and Marketing action plan.
Monitor daily sales strategy; make recommendation to the Revenue
Manager to adjust daily inventory restriction to maximize
revenue.
Review and utilize fully the assigned hotel's sales engines.
Technical
PMS, MARSHA, Microsoft Office, Outlook.
OnDemand, PeopleSoft, MRDW, Marrpay, Marriott Global Source,
Peoplesoft 8.8, MIFS and Marriott.com
Other
Comply with Marriott's Travel and Business Expense Reimbursement
Corporate Policy (MIP 44)
Report Payroll Time Date accurately and promptly to the Payroll
Administrator.
Provide a written report of accomplishments and follow up plans and
actions to each assigned hotel.
Create yearly SMART LPP goals that support the Region and the Brand
and monitor compliance.
Solicit performance comments from visited hotels and incorporate
learning in the personal development plan.
California Applicants Only: The salary range for this position is
$64,480.00 to $112,470.00 annually.
Colorado Applicants Only: The salary range for this position is
$53,625.00 to $102,245.00 annually.
New York City & Westchester County, NY Applicants Only: The salary
range for this position is $64,886.00 to $112,470.00 annually.
Washington Applicants Only: The salary range for this position is
$65,478.40 to $112,470.00 annually. In addition to the annual
salary, the position will be eligible to receive an annual bonus.
Employees will accrue 0.4616 PTO balance for every hour worked and
eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. We believe a great career is a journey of
discovery and exploration. So, we ask, where will your journey take
you?
Keywords: Marriott, Olympia , Assistant General Manager Specialist for Marriott Select Brands, Executive , Olympia, Washington
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