Manager, Partner Program Management, Capabilities
Posted on: March 12, 2023
Job Number 23024197
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
--- JOB SUMMARY
The Global Cards team is responsible for driving material profit and customer engagement to Marriot International in 2023, with significant growth goals in subsequent years. Cards is an exciting and growing part of the business and is a critical pillar in the company's growth plans in the coming years. The Cobrand Capabilities team is responsible for driving the development and implementation of data and technical capabilities to increase cardmember acquisitions and optimize the customer experience.
The Manager, Partner Program Management, Capabilities is a critical member of the Cobrand Card team supporting the execution and roadmap that supports the business's current needs and future growth strategy. The new team member will provide oversight and execution of day-to-day iT and data operations activities by working closely with bank partners, Cobrand marketing teams, and internal partners.
This requires working closely with the Cobrand marketing team as well as internal/external stakeholders to support ongoing offer and benefit delivery. Additionally, the Manager will be responsible for the triage and remediation of any delivery issues while keeping all internal stakeholders (including our customer servicing team) updated on the status of any issues.
Education and Experience Required
4-year degree from an accredited university in Business Administration, Marketing, Information Technology or related professional area
2+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
Excellent project management and verbal and written communication skills required, especially in the context of managing processes and delivering analysis across diverse stakeholder set
CORE WORK ACTIVITIES
Drive execution to enable cobrand to develop and deploy products and benefits to enable growth and customer experience ambition by working closely with the bank partners, Cobrand Marketing teams and iT partners responsible for iT operations.
Oversee the set up and (if needed) remediation for all Cobrand offers and benefit delivery.
Own the relationship with Cobrand stakeholders to ensure the setup, monitoring, and maintenance of information flow to enable the best customer / marketing experience for cardmembers.
Provide project management by working across organizations on technology and data management activities to ensure organization and alignment of required activities by stakeholders.
Provide continuous process improvement to ensure that Cobrand IT and data activities are meeting key metrics for success.
Present updates to leadership on activity successes, issues, and action planning.
Managing Work, Projects, and Policies
Manages and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Provides timely, accurate, and detailed status reports as requested.
Demonstrating and Applying Discipline Knowledge
Provides technical expertise and support to persons inside and outside of the department.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Demonstrates knowledge of function-specific procedures.
Keeps up-to-date technically and applies new knowledge to job.
Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
California Applicants Only: The salary range for this position is $81,525.00 to $174,271.00 annually.
Colorado Applicants Only: The salary range for this position is $81,525.00 to $158,430.00 annually.
New York City & Westchester County, NY Applicants Only: The salary range for this position is $98,644.00 to $174,271.00 annually.
Washington Applicants Only: The salary range for this position is $81,525.00 to $174,271.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.4616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Job Number 23024197
Keywords: Marriott, Olympia , Manager, Partner Program Management, Capabilities, Executive , Olympia, Washington
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