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Sr. Manager, UX Research

Company: Marriott
Location: Olympia
Posted on: April 1, 2024

Job Description:

Job Number 24053611
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
If you're looking to build leading technology that enables the future of global travel while transforming your career - step out of the status quo and join Global Technology & Digital at Marriott International. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.
This role is hands-on actively conducting user research, while continuously advancing research methodologies in digital. Collaborating closely with designers and product stakeholders, this role drives execution across research areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as preparing and socializing results. He/She/They will promote research best practices drawn from a variety of disciplines, continually seeking to improve research methods. The ideal candidate will have real world experience conducting research as part of the product development lifecycle, should be comfortable working in a fast paced environment, and be able to work collaboratively with peers and stakeholders in research execution.
The role will be part of a team that provides user research oversight for experience design across all digital channels and products. This team, within the broader UX organization, focuses across all product areas to ensure that designs are driven by user needs and data across the full experience (web to app to on-property) so the overall end consumer experience is seamless, easy and intuitive.
Education and Experience

  • 5+ years of relevant qualitative research experience

  • 4-year undergraduate degree in a relevant discipline, or equivalent experience/certification

  • Demonstrated expertise in designing experiments, conducting qualitative research, and translating research to inform user-centered design decisions

  • Proven ability to collect and analyze user behavior through moderated and unmoderated research, surveys, benchmark studies, web analytics and customer feedback using online testing tools (e.g. User Testing, User Zoom, etc.)

  • Collaborative, highly-organized, and strong attention to detail

  • Stellar written, verbal, interpersonal, and presentation skills

    You're exactly who we're looking for if you:

    • Possess exceptional qualitative research skills, with the ability to translate and draw insights from qualitative and quantitative data and can make appropriate recommendations using insights

    • Can balance user, business, and technical needs

    • Advocate for research and data though reports and in-person presentations

    • Lead with a user-centric mindset to drive impactful research

    • Thrive on creating innovative solutions to challenging user and business problems

    • Value deadlines, set realistic expectations around them and then meet them

    • Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued

    • Pro-actively surface research insights to drive a more user-centered experience

    • Have extensive User Zoom and User Testing experience (i.e., conducting multi-methods research including both qualitative and quantitative studies)

      Nice to Have:

      • Good mix of qualitative and quantitative expertise for data triangulation and interpretation

      • Experience managing other researchers and/or agency partners

      • Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space

      • Superior communication and interpersonal skills, including facilitation, presentation, storytelling

      • Has experience conducting in-person research (e.g., intercepts, focus groups, interviews)

      • Be comfortable in the unknown and have a natural curiosity and desire to seek answers

        Demonstrating and Applying Discipline Knowledge:

        • Partner closely with designers and stakeholders to understand design questions, identify gaps in data, and use research to bring designs to life

        • Clearly explain research decision and findings to potential users, your team, and stakeholders

        • Identify future opportunities by keeping up to date with research methodology, design trends, societal shifts, and new technology

        • Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

        • Provides subject matter expertise, including design of experiment, qualitative research methodology, and data triangulation to help meet user goals

          Measurement & Analytics
          You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights.

          • Ability to conduct user research, collect and synthesize quantitative and qualitative feedback and translate into an actionable design strategy

          • Comfortable with multiple qualitative, quantitative and mixed-method research, like surveys, usability testing, multivariate testing, A/B testing, etc.

          • Able to inform options/variables for A/B or multi-variate testing

            Managing Work, Projects, and Policies

            • Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

            • Successfully manages multiple assignments at once

            • Accepts critique and critiques work of others in a helpful and professional manner

              Additional Responsibilities

              • Works independently with minimal supervision, but knows when issues should be escalated to manager

              • Develops relationships with members of other teams, and leverages those relationships to answer questions

              • Presents work with clarity and confidence; explains complex matters so that others can understand them


                • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

                • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

                • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

                • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

                • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

                  Managing Execution

                  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

                  • Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

                  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

                  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

                    Building Relationships

                    • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.

                    • Coworker Relationships - Interacts with others in a way that builds openness, trust and confidence in the pursuit of organizational goals and lasting relationships.

                    • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

                      Generating Talent and Organizational Capability

                      • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

                      • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

                        Learning and Applying Professional Expertise

                        • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

                        • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

                        • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

                        • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

                        • Basic Computer Skills - Uses basic computer hardware and software(e.g., personal computers, word processing software, Internet browsers, etc.).

                        • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work- related issues.

                        • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

                        • Reading Comprehension - Understands written sentences and paragraphs in work related documents.

                        • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

                          California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
                          Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.
                          Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.
                          New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
                          Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
                          All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
                          Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
                          The application deadline for this position is 28 days after the date of this posting, 03/27/2024.
                          Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
                          Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,--- begin your purpose, belong to an amazing global--- team, and become the best version of you.

Keywords: Marriott, Olympia , Sr. Manager, UX Research, Executive , Olympia, Washington

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