Private Training Logistics Manager (Remote)
Company: SANS Institute
Location: Olympia
Posted on: April 24, 2024
|
|
Job Description:
About SANS
SANS Institute (SANS) launched in 1989 as a cooperative for
information security thought leadership, it is SANS' ongoing
mission to empower cyber security professionals with the practical
skills and knowledge they need to make our world a safer place. We
fuel this effort with high quality training, certifications,
scholarship academies, degree programs, cyber ranges, and resources
to meet the needs of every cyber professional. Our data, research,
and the top minds in cybersecurity collectively ensure that
individuals and organizations have the actionable education and
support they need.
Join the SANS Team
At SANS, our culture is defined by Mission, Brand, People. Our goal
is to hire people who understand the importance of continuing to
fight against the cyber security threats (Mission) while delivering
the highest quality training (Brand) to our students. We want
employees whose personal values align well with our culture of
fairness, honesty, customer focus, and pragmatic approach
(People).
Summary of Position
We are seeking a Logistics Manager to join our team within the
Private business unit. This role will play a crucial part in a team
responsible for managing and executing all operational aspects
required for delivering best-in-class SANS Private classes to
government agencies and commercial accounts across North
America.
Key Responsibilities
Manage the customer relationship and their expectations related to
private class operations, project management, student support,
post-event evaluation, and other essential elements necessary for
the successful implementation of SANS private classes and Cyber
Ranges.
Communicate timely, clearly, and consistently to ensure---all
classes and Cyber Ranges are successfully executed.
Manage and execute logistics for in-person, live online, and hybrid
classes.
Order courseware items such as books and media for timely delivery
to the training location or individual locations. Ensure proper
versions are ordered and delivered.
Assist students with escalating technical and courseware
questions.
Communicate responsibilities with SANS teaching assistants in
advance of class.
Work closely with SANS Streaming and Networking Technicians to
effectively run hybrid classes and any solve issues.
Negotiate rental of external facilities, equipment rental, and
F&B as required.
Ensure instructors understand each client's needs and requirements
before class.
Manage and troubleshoot any class-related items and ensure proper
resolution.
Record daily attendance and report no-shows.
Review daily evaluations and follow up with student outreach when
necessary.
Monitor live online training Slack channels - classes will run in
various time zones.
Communicate all student and customer issues with the Private
Training Director.
Ensure internal database/systems are maintained as they relate to
ensuring proper execution of SANS' Private Training Classes:
Upload the roster via the SANS e-commerce platform.
Update Salesforce with student information.
Maintain Smartsheet with all class information and completed
tasks.
Serve as the first point of contact for student concerns and ensure
timely resolution.
Create reports for management and clients as requested.
Work to continuously improve SANS business processes.
Represent SANS professionally to both internal and external
contacts.
Other duties as assigned.
Manage and execute logistics for in-person, live online, and hybrid
Cyber Range tournaments:
Work in tandem with the SANS Cyber Range team and lab support
services to obtain Zoom and VM links.
Ensure laptop requirements are communicated with students and
customers.
Handle student registrations working with the Cyber Ranges Admin
Console.
Coordinate and run internal operations call to review
logistics.
Obtain post-event reports to provide to the customer.
Update Salesforce with pertinent information (attendance, winners,
prizes, etc.).
Send post-event emails to winners and coordinate shipping of
coins.
Monitor live online Slack channel while the tournament is running
-tournaments will run in various time zones.
Other duties as assigned.
Basic Qualifications
BA/BS Bachelor's Degree or equivalent.
A minimum of three years of event, conference, or hotel
experience
Strong communication skills without fear of over-communication.
This role will require effective collaboration and coordination
across internal and external stakeholders, both written and
verbal.
Strong focus on the customer experience and continuous process and
quality improvement.
Ability to troubleshoot and problem-solve independently, quickly,
and effectively.
Detail oriented, and able to meet strict deadlines.
Available to manage virtual events in different US time zones,
preferably located in the central or eastern time zone.
Skilled with business productivity tools such as Microsoft Office,
Salesforce, Qualtrics, ServiceNow, Slack, and Smartsheet.
Excellent people skills able to work well with others in a virtual
organization.
Comfortable working from home, in a remote organization.
Preferred Qualifications
Sales support experience preferred.
PMP certification is highly preferred.
Reporting Relationships
This position reports to the Director of Private Training and has
no direct reports.
Work Environment
Remote work environment with the ability to travel less than 10% of
the time for business purposes.
Equal Opportunity Employer
SANS is an Equal Opportunity Employer and does not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class. If, because of a
medical condition or disability, you need a reasonable
accommodation for any part of the application process, or to
perform the essential functions of a position, please contact SANS
Human Resources.
California residents for SANS privacy notice for California job
applicants
The base salary range for this position is between $70,000 and
$80,000. Base salary ranges may vary by geographic location and
relevant experience, education, certifications, and years of
experience. There is no guarantee an offer will be at the top of
the posted range based on the salary analysis.
In addition, SANS provides the following benefits:
Medical
Dental
Vision
Short-Term Disability
401(k) with company match
Employee Assistance Program
Supplemental Life Insurance and AD&D
Paid Time Off
Company Paid Holidays
Volunteer Paid Time Off
Department
Private
Employment Type
US Employee - Full-Time
Minimum Experience
Mid-level
Compensation
$70,000 - $80,000
Keywords: SANS Institute, Olympia , Private Training Logistics Manager (Remote), Executive , Olympia, Washington
Click
here to apply!
|