Front End Manager
Company: Randalls
Location: Kirkland
Posted on: June 2, 2025
|
|
|
Job Description:
Join to apply for the Front End Manager role at Safeway1 day ago
Be among the first 25 applicantsJoin to apply for the Front End
Manager role at SafewayGet AI-powered advice on this job and more
exclusive features.Key Responsibilities & Accountabilities
--Champions company and division customer service programs to meet
and/or exceed the division's customer satisfaction measurement
goals.Key Responsibilities & Accountabilities
--Champions company and division customer service programs to meet
and/or exceed the division's customer satisfaction measurement
goals.
--Handles customer relations in a positive manner, including
effective resolution of customer complaints.
--Promotes Albertsons/Safeway's philosophy of personalized
service.
--Provides fast, friendly, courteous and legendary customer
service.
--Improves customer relations and performs checking duties and
supervisory functions on cash registers. Serve as backup checker
when necessary.
--Engages in suggestive selling and other sales techniques.
--Directs and supervises front-end activities including: monitoring
customer traffic and service level, coordinating and implementing
front end service programs, maintaining cleanliness standards,
being proactive in maintaining safety and appearance of
front-end.
--Monitors and is responsible for ordering front-end supplies
(bags, Rain Checks, Item Correction Forms, etc.).
--Ensures front-end is fully operational and projects a positive
image.
--Handles and is accountable for cash flow and controls including:
safe transactions, issues and pickups of monies, tills, approving
checks, rain checks, refunds, and monitoring checker money handling
policies and procedures.
--Handles scan system emergency procedures, UPC codes not on file,
scan pricing errors and other retail integrity issues.
--Assists with interviewing and hiring of checkers, courtesy
clerks, customer service counter clerks and office/bookkeepers.
--Assists with training front-end employees (checkers, courtesy
clerks, customer service counter and office/bookkeepers) and
monitors front-end compliance.
--Supervises employees assigned, makes recommendations for
employment status changes and discipline to Store Director.
--Responsible for maintaining a constant awareness of customer and
employee safety.
--Enforces dress and grooming standards for all employees.
--Assists with controlling shrink.
--Responsible for performing all job duties and responsibilities
safely, accurately and with honesty and integrity.
--Other necessary and required duties as directed and required.
Skills And Physical Requirements
--Strong communication, leadership, team building, interpersonal
skills and the ability to maintain composure under pressure.
--Ability to professionally handle difficult situations while
projecting a positive image.
--Frequently lift and maneuver objects of varying dimensions and
weights up to approximately 55 lbs.
--Ability to stand or walk for long periods of time and ability to
move quickly.
--Ability to operate and troubleshoot store computers and
checkstand equipment such as printers, scales, public announcement
equipment, scanners and cash registers.
--Knowledge of interviewing techniques, basic employment law,
computer software and the analytic ability to handle administrative
details such as planning and scheduling.
--Ability to supervise others, analyze and gather facts for
recommending disciplinary action.
--Ability to make hiring or promotion decisions.
--Good understanding of company practices and in-depth
understanding of Front End policies and procedures, and the ability
to judge and react to business activities.
--Mental alertness is necessary to ensure safe and accurate
completion of work activities. Knowledge of product variety and
perishability, safety and sanitation procedures, and department
policies and procedures.
--Ability to present a positive image to the public.
--Exposure to potential hazards exists with respect to equipment
and work aids necessary to perform job duties.
--Knowledge of basic mathematics and weights and measures.
Work Environment
Working conditions consist of a temperature-controlled store
environment. Occasional exposure to outdoor environment with
varying temperatures.
Safety - Sensitive Position
Job responsibilities include tasks or duties that could affect the
safety or health of the employee performing the task or others.
Union and Non-Union: "The pay range is $20.00 to $24.15_ per hour,
but no less than the local minimum wage. Starting rates will vary
based on things like location, experience, qualifications and the
terms of any applicable collective bargaining agreement. Dependent
on length of service, hours worked and any applicable collective
bargaining agreement, benefits include medical, dental, vision,
disability and life insurance, sick pay (accrued based on hours
worked), PTO/Vacation pay (accrued based on hours worked), paid
holidays (9 days annually), bereavement pay, and retirement
benefits (pension and/or 401k eligibility)."
Disclaimer
The above statements are intended to describe the general nature of
work performed by employees assigned to this job. If you have
questions regarding your ability to physically perform the listed
job duties and requirements - e.g. lifting, standing, bending, etc.
- please speak to your Store Director. All team members must comply
with Company, Division, and Store policies and applicable laws. The
responsibilities, duties and skills required of personnel so
classified may vary within each store and from store to
store.Seniority level
#J-18808-Ljbffr
Keywords: Randalls, Olympia , Front End Manager, Executive , Kirkland, Washington
|
Click
here to apply!
|
