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Assistant Branch Manager

Company: Columbia Bank (WA, OR & ID)
Location: Olympia
Posted on: September 12, 2019

Job Description:

This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.


  • Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
  • Ensures the branch is operationally sound
  • Ensures that the tellers are trained and competent in explaining all products and services offered
  • Monitors sales and service goals
  • Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls
  • Routinely and consistently provides guidance and training to branch team
  • Resolves conflicts with minimal help
  • May back up new accounts
  • May back up teller line
  • Ability to pass personal banking training
  • Responsible for satisfactory audits
  • Actively contributes to employee management and training
  • Services complex accounts often
  • Actively coaches and mentors team to deepen customer relations
  • Works with Branch Manager to identify business development opportunities


    • High School diploma or GED
    • 2+ years retail banking experience
    • Bilingual preferred
    • Bachelor's degree preferred
    • Some management experience
    • Proficient in Microsoft Office suite and any banking software used in the branch
    • Training and mentoring skills
    • Customer focused service and sales skills
    • Understands consumer and small business lending
    • Overall knowledge of bank operations
    • Previous Teller experience
    • Knowledge of policies and procedures


      • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times
      • Work Ethic. Be willing to go the extra mile for the customer, whether internal or external
      • Influence. Be an active player in participating, building and contributing to service
      • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank
      • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team
      • Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions
      • Communication. Keep others informed and up-to-date. Actively listen and learn from each other
      • Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.


        • Ability to sit at a computer monitor for extended periods of time
        • Ability to perform repetitive finger, hand, and arm movements
        • Ability to lift up to 15lbs
        • Ability to effectively discern information and formulate appropriate action
        • Ability to reach, squat, bend, and manually manipulate standard office equipment
        • Ability to drive to various locations
        • Ability to think critically and provide appropriate solutions

          Job Location:

          Olympia Downtown-1164

          Location State:


Keywords: Columbia Bank (WA, OR & ID), Olympia , Assistant Branch Manager, Executive , Olympia, Washington

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