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Head of Industry Strategy, Retail Sector

Company: Genesys
Location: Olympia
Posted on: February 26, 2021

Job Description:

Head of Industry Strategy, Retail Sector Our team is growing around the world. Learn more about the passionate professionals that make up Genesys. See what careers we have to offer at http://gsys.co/n8G030mN7lN. Shape the Future Every Day Retail is changing, and we're already thinking about what's next. We are Genesys, a privately held software company that already powers more than 70 billion customer experiences every year. As the pioneer and leader of Experience as a Service---, we are in a unique position to infuse cutting-edge AI and personalization into the experiences that matter. We're growing our team of industry experts and pioneers to capitalize on the opportunities we see in every industry. Join us if you are interested in leading the transformation and shaping the future of customer experience. Your Role and Responsibilities Industry Solution Management is a new team within the Strategy function led by our Global VP of Strategy--https://www.linkedin.com/in/ahmedfaheem/ with the charter to steer our strategy and direction for all industry sectors. As the global leader for the Retail Sector, you will focus on retailers, consumer products, and travel & hospitality to explore industry-specific opportunities, define offers, and launch solutions. In the first year you will---

  • Identify and prioritize industry-specific needs and opportunities.--
  • Develop a library of Experience Blueprints for priority verticals.
  • Engage with lighthouse customers to validate new concepts.
  • Own all aspects of offer definition and pricing for industry solutions.
  • Recruit ISV's and developers to fill product and service gaps.
  • Productize industry-specific content, services and integrations.
  • Define and launch industry solutions with strategic alliances.
  • Consult industry analysts to guide our vision and investments.
  • Drive thought leadership through industry events and forums. Your work and recommendations will form the basis of our global go-to-market, from identifying and validating the right opportunities to informing our build, buy or partner decisions. Your Skills and Experience You understand the Retail Sector, and you're ready to bring your strategic thinking, customer obsession, and passion for innovation to work.-- You are an agent of change and thrive in cross-company initiatives to drive new ideas and concepts. You are a strong team leader, able to cultivate relationships with senior management and manage virtual global teams. You have an exceptional ability to see through the noise and identify new market opportunities. You love interacting with customers and have trusted relationships with innovators and disruptors across the retail ecosystem. You are disciplined and methodical in your approach but prepared to hustle and work on tight timelines. You are ready to make a bigger impact on the global stage. Our ideal candidate lives at the intersection of product management and retail, and has:
    • Extensive background working with retailers, consumer products, or hospitality.--
    • Passion for technology as an enabler for better consumer experiences and outcomes.
    • Good understanding of Design Thinking principles applied to product innovation.
    • High level of intellectual curiosity and self-motivation to tackle difficult issues.
    • Startup (or startup-like) experience driving products from concept to scale.
    • Strong bias towards action with excellent written and presentation skills.
    • Proficiency managing multiple projects and workstreams simultaneously.
    • Comfortable in an environment where ideas are shared and challenged.
    • Undergraduate and postgraduate degrees that demonstrate analytical rigor.
    • 10+ year experience and success in driving cross-organization initiatives.
    • Medical, Dental, and Vision Insurance
    • Flexible work schedules and work from home opportunities
    • Development and career growth opportunities Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service--- so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud---, an all-in-one solution and the---world's leading public cloud contact center platform,---designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.-- Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

Keywords: Genesys, Olympia , Head of Industry Strategy, Retail Sector, Hospitality & Tourism , Olympia, Washington

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