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DSHS DDA Customer Service Specialist

Company: State of Washington
Location: Olympia
Posted on: November 12, 2021

Job Description:

DSHS DDA Customer Service Specialist 2 -- Are you ready to put your exceptional customer service skills to work? We need your talent and enthusiasm to provide customer service support and assistance. -- -- --Join the Developmental Disabilities Administration today as a Customer Service Specialist 2 in our Tacoma office and be part of our hard-working team of professionals. In this fast-paced environment, you will provide customer service support to DDA staff, providers, clients, and families. -- --Some of what you'll do: * Respond to inquiries and resolve problems * Perform job duties as the primary reception position to answer incoming telephone calls and receive visitors in the office * Accurate and complete data entry * Prepare, organize and archive case files * Ensure electronic and paper client files are organized and updated * Processing incoming and outgoing mail * Provide office support for case managers. --What we're looking for: * Strong oral and written communication skills * Excellent customer service skills * Attention to detail * Strong organizational skills * Ability to develop constructive and cooperative working relationships with others * Demonstrate proficiency with Microsoft Office applications * Ability to successfully multitask and manage competing priorities * Flexibility and willingness to adapt to changes. --Who should apply? --Professionals with an associate's degree and two years of clerical experience assisting customers regarding inquiries, complaints, or problems; or a bachelor's degree; or equivalent clerical experience assisting customers regarding inquiries, complaints, or problems in an office setting. -- --To be considered for this opportunity please include the following: * Current chronological resume * Cover letter explaining why you are interested in the job, and your skills and experience that make you the best person for the job * Three professional references with current contact information. NOTE: ----Per Governor Inslees' --Proclamation 21-14-- --(Download PDF reader)-- state employees must be fully vaccinated no later than October 18, 2021. Your vaccine status will be verified at New Employee Orientation. Please note medical or religious accommodation may be available, once an offer of employment is madePrior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. -- Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. -- -- --E-Verify-- is a registered trademark of the U.S. Department of Homeland Security

Keywords: State of Washington, Olympia , DSHS DDA Customer Service Specialist, Hospitality & Tourism , Olympia, Washington

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