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Banquet Manager

Company: Great Wolf Lodge
Location: Olympia
Posted on: January 15, 2022

Job Description:

The Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing staff.Essential Duties & ResponsibilitiesManage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of serviceDefine banquet staff performance requirements and develop action plans for achievement of goalsMonitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functionsSupervise the set up of function rooms and visibly inspect to ensure set-up meets the specifications of the clientOversee the clean up process of function room and proper breakdown and storage of all equipmentEffectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standardsProcess billing information using a POS system with accuracy and attention to detailProcess payroll for each event, which includes calculating number of hours worked, and gratuity distributionMaintain inventory of supplies and linens for functions with approval of the Food & Beverage DirectorAssists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards.Attendance in, and conformance with, Great Lake Co. rules and regulations for the safe and efficient operation of hotel facilitiesBasic Qualifications & SkillsHigh School diploma or equivalent experienceMinimum of 2 years supervisory experience in food & beverageComprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquettePrior experience ensuring safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)Must be flexible regarding scheduling based on business demandsSuccessful completion of criminal background check and drug screenDesired Qualifications & TraitsPrevious Banquet supervisory experienceStrong leadership skills and proven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energyMulti-tasking abilityPhysical RequirementsAble to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of timeEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Olympia , Banquet Manager, Hospitality & Tourism , Olympia, Washington

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