Customer Service Specialist 2 - (Livestock Identification)

Company: State of Washington
Location: Olympia
Posted on: August 7, 2022

Job Description:

AGRICULTURE - A Cornerstone of Washington's Economy



The Washington State Department of Agriculture has been serving the state for more than 100 years. Through service, regulation, and advocacy, we keep agriculture viable and vital in Washington State, while protecting consumers, public health, and the environment. We work extensively with farmers and ranchers, but our responsibilities - from ensuring food safety to environmental protection - touch the lives of millions of people locally, nationally, and abroad.

The agency includes 780 employees approximately and grows close to 1,000 employees at the peak of seasonal work. To learn more and view additional openings, please visit our Employment Page.

For more information about the Washington State Department of Agriculture, visit us atwww.agr.wa.gov

Apply Early!This recruitment will remain open until filled. First review of applications is scheduled for the week of July 11th!

The Livestock Identification Program within the Animal Services Division is hiring one (1) non-permanent position that is anticipated to last up to 12 months

The Animal Services Division is dedicated to the protection, promotion and enhancement of animal health, wellness and well being. The Division works to minimize the exposure of the people of Washington State and their animals to harmful animal diseases on a state, national, and international level. The Livestock Identification Program supports the livestock industry by providing asset protection and theft deterrence.

The Customer Service Specialist 2 (CSS2)provides customer service to internal and external audiences, assists the Fiscal Specialist or Brand Recorder, and fills a variety of administrative services roles for the Livestock Identification Program. This position reports directly to the Program Manager.

Why join WSDA?

The Department of Agriculture offers:

* 12 Paid Holidays, Leave & Vacation
* A great total compensation and benefits package
* Provide meaningful work for the State of Washington
* Supported growth and development opportunities
* A healthy work/life balance, which may include flexible work schedules, teleworking, and an Infants in the Workplace Program



Some of what you do includes:

* Processes and ships all customer and field staff supply request for documents, office supplies, etc.
* Responds to phone and email inquiries for the Livestock Identification Program following policies and procedures.
* Keep contact information up to date for field staff.
* Processes special sale permits; mails lifetime horse identification cards sold by certified veterinarians and livestock inspection certificates.
* Independently resolves customer complaints, inquiries, and service problems while applying laws, rules and regulations while maintaining confidentiality.
* Issues license renewal notices for certified veterinarians and ships new start up kits.
* Sorts incoming program mail and distribute accordingly.
* Maintains forms inventory and coordinate for print orders.
* Manages hard-copy livestock inspection certificate books using Book-Tracker Software.
* Assists minute taking at program/division meetings.
* Scans and saves all required program documents for electronic records management ; follows records retention schedule.

Required:

* An Associate degree ANDtwo (2) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.

OR

* A Bachelor's degree

OR

* Equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems.

Preferred/Desired:

* Knowledge of the Livestock Industry.
* One (1) year of experience with personal computers using Microsoft Office Suite programs.

How to Apply:



You must complete your careers.wa.gov profile and answer the supplemental questions. In addition to completing the online application, and supplemental questions applicants must attach the following documents to their profile to be considered for this position:



* Current resume detailing experience and education

By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.



Applications with comments "see attachments" will be considered incomplete.



If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524- 5627 or emailsupport@neogov.com.



Should you have any questions regarding this position or the online application, contact the Human Resource Office atRecruitment@agr.wa.gov.



Prior to a new appointment into the Department of Agriculture, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.



The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Applications received via e-mail will not be accepted in lieu of applying through the state's on-line recruitment system.



The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.



COVID-19 VACCINATION:



Pursuant to Washington State Governor Inslee's Proclamation on August 9, 2021, all employees who work for the Washington State Department of Agriculture must be fully vaccinated against COVID-19 by October 18, 2021. Proof of fully vaccinated status against COVID-19 must be shown to WSDA's human resource office prior to employment.



Veteran's Preference:Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veteran's Preference and guidance on how to determine if you are eligible,click here.



Military Spouse Preference:To take advantage of military spouse preference, you will have an opportunity to identify your status in the questionnaire.We thank you and are grateful for your service!



The Department of Agriculture celebrates our differences, and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.



Persons with a disability, who need assistance with their application or need this announcement in an alternative format, may call 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service.

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