Veterans Preferred - Mobile Associate - Retail Sales
Company: T-Mobile
Location: Seattle
Posted on: May 2, 2024
Job Description:
Military Veterans are Encouraged to Apply. -Be unstoppable with
us!T-Mobile is synonymous with innovation-and you could be part of
the team that disrupted an entire industry! We reinvented customer
service, brought real 5G to the nation, and now we're shaping the
future of technology in wireless and beyond. Our work is as
exciting as it is rewarding, so consider the career opportunity
below as your invitation to grow with us, make big things happen
with us, above all, #BEYOU with us. Together, we won't stop!Mobile
Associates (MA) work as a member of a Retail Team of Experts to
bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training.Responsibilities:Builds proficiency related to
serving and selling to our customers, while providing a world-class
customer experience and building loyalty by:
- Helping customers pick up right where they left off in their
shopping journey, whether online, through Customer Care, or
in-store.
- Exploring individual needs and providing hands-on
demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the
bare-bones device and service plan that keep our customers
connected to the people and lifestyle they love, including anything
from unique accessories cutting-edge IoT devices.
- Approaching service and sales needs with composure, integrity,
and compassion.Becomes skilled with and consistently uses digital
tools in interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customer's
neighborhood, providing them with a lightning fast LTE network
- Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further.
- Completes training on T-Mobile in-store experience, new skills,
and processes, knowledge of systems, and reference resources.
- Makes the most of their time on shift, consistently seeking out
information between customers, and learning about innovations in
wireless and technology.Establishes relationships with and partners
with T-Mobile employees across channels, including business and
customer service to:
- Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment.
- Successfully identify and hand off small business leads.
- Support team initiatives and create an inclusive
environment
- Passionate customer advocate with the desire to be yourself
when connecting and having fun doing it!The experience you'll
bring:
- Competitive drive and proven ability to succeed in a fast-paced
sales environment.
- Willingness to work alongside peers and store leaders, learning
and sharing ideas, while serving customers and providing
resolutions to issues.
- Effective at balancing customer needs and performance
goals.
- 6 months of customer service and/or sales experience, Retail
environment preferred.Okay. You've seen what we're looking for and
you're up to the challenge. Here's what we can offer you in
exchange for your world-class work:
- Competitive base pay plus milestone bonuses
- Benefits for part-time and full-time associates
- Medical, dental, and vision benefits
- Matching 401(k)
- An annual Employee Stock Grant, and a purchase plan that gives
you the chance to grab TMUS stock at a discount
- Generous paid time-off programs
- Phone service discounts
- Education reimbursement
- Serious growth potential for your career!This is the
opportunity to do something special and join a company
revolutionizing the wireless industry. And we couldn't do it
without someone like you. So, what do you say? Isn't it time you
explored what could become the career move of a lifetime? We invite
you to apply today!---Minimum qualifications:
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GEDAt T-Mobile, we strongly encourage
everyone, including people of color, veterans, military spouses,
individuals with disabilities, lesbian, gay, bisexual, transgender,
queer and non-binary people, and parents to apply. We are an equal
opportunity employer and welcome everyone to our team. If you are
an individual with a disability and need reasonable accommodation
at any point in the application or interview process, please let us
know by emailing or calling 1-844-873-9500. Please note, this
contact channel is not a means to apply for or inquire about a
position and we are unable to respond to non-accommodation related
requests.Washington Pay : $20.00The base hourly rate for the Mobile
Associate role in this location is $20.00/hour. Within the first 90
days working at T-Mobile, Mobile Associates will receive on-the-job
training and the opportunity to earn a total of $1,500 while
completing training milestones. Once completed, Mobile Associates
will promote to the Mobile Expert role and become eligible for
incentives. The annual incentive target for a Mobile Expert is
$18,000/year. Actual incentives will vary based on performance. All
employees at T-Mobile, are guaranteed to earn $20/hour inclusive of
base pay and incentives. And since we are ALL owners, EVERY
employee at T-Mobile is eligible for an Annual Stock Grant.At
T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our
benefits evolve to meet the needs of our team members. Full and
part-time employees have access to the same benefits when eligible.
We cover all of the bases, offering---medical, dental and vision
insurance, a flexible spending account, 401(k), employee
stock---grants, employee stock purchase---plan, paid time off and
up to paid 12 holidays - which total about 4 weeks for new
full-time employees and about---2.5 weeks for new
part-time---employees annually - paid parental and family
leave,---family building benefits, back-up care, enhanced family
support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Olympia , Veterans Preferred - Mobile Associate - Retail Sales, Hospitality & Tourism , Seattle, Washington
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