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Customer Service Representative

Company: First American
Location: Olympia
Posted on: June 13, 2019

Job Description:

Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Title Insurance Company (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. First American Title's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.We believe that our people are the key to the company's continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit . Job Summary Essential FunctionsInterfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.Verifies contacts and account information.Examines customer problems and implements appropriate corrective action to respond to customer requests.Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.Maintains and creates logs, reports, records and files.Investigates, analyzes, coordinates and tracks complex customer issues and problems.Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.May interface with offshore call center to answer questions on process or specialized situationsMay prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customersKnowledge and Skills/Technology UsedGeneral knowledge of company products and customer service activities.Proficient MS Office skillsMust be able to navigate a computerized data entry system or other relevant applications.Typical EducationHigh School diploma or equivalent requiredTypical Range of ExperienceGenerally has 2+ years of related experienceFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Keywords: First American, Olympia , Customer Service Representative, Hospitality & Tourism , Olympia, Washington

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