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Customer Service/Admin-Estimator

Company: NW Etch Technology
Location: Olympia
Posted on: August 8, 2019

Job Description:

NW Etch is an award-winning photochemical machining company delivering products to 26 states and 10 foreign countries on five continents. We are looking for a customer service focused, driven, hardworking, dedicated team player to join our team as the Customer Service/Admin-Estimator in our Tacoma manufacturing plant..and.nbsp; This is a wonderful opportunity to work for a thriving ISO 9001:2015 company in the machining industry..and.nbsp;The ideal candidate has a strong background in both customer service and estimating in a manufacturing environment. Daily job functions of this role are split 50/50 between customer interface and calculating order costs. .and.nbsp;NW Etch hires only non-smokers/tobacco users.Primary Function:Evaluating, prioritizing, and responding to requests for quotes and purchase orders (POs) from customers and prospective customers in an accurate and timely manner. This includes preparing and presenting estimates and proposals to customers or prospective customers independently or in coordination with the Customer Service Manager or the Management Team. The incumbent reviews and enters POs from customers maintains accurate and timely responses to customer contacts and inquiries. Additional duties include data entry, creation of work orders, answering of phones, and general office administration and filing. This position reports the Customer Service Manager..and.nbsp;Essential Duties: Prepares and/or develops responses to requests for quotes to customers and potential customersDetermines information needed for a quote and ensures all quotes or proposals meet or exceed the gross margin objectives of the corporation as established by the management team.Stays thoroughly familiar with general terms, conditions, and specifications in proposals upon which quotes are to be submitted and communicates potential changes which may have a bearing on company profits or business development.Determines that all information relating to the prospective job is of sufficient quality to allow the job to be performed, i.e. that drawings are clear, unambiguous and correct before responding to the quote.Answers incoming phone calls and directs them as requested, to include customer inquiries about deliveries and complaints; updates customers with order status and delivery information.Performs data entry, office area filing, scanning and voice mail review for messages as requiredJob Requirements: Your resume must reflect the following qualifications to be considered for this position:High school diploma/ GED or equivalentTwo (2) years' experience estimating job costsExperienced with ERP systems and manufacturing/scheduling conceptsMust be able to read blueprintsStrong background with Microsoft Outlook, Word and ExcelExperience working within a database.Excellent math skillsAbility to organize in a logical mannerExceptional phone manners;Possess a high level of attention to detail and problem-solving acumenAbility to organize in a logical manner.and.nbsp;Preferred Qualifications:Associates degree in business management, accounting/bookkeeping or related fieldHours / Days / Schedule:7:30 a.m. to 4:00 p.m.; Monday thru FridayWages:Starting wages: $15.00/hour or DOE + benefits to include medical, dental, life, short and long-term disability after 90 days, paid time off, 401k, and paid holidays..and.nbsp;Closing Date / Deadline:Please submit your resume to *********************

Keywords: NW Etch Technology, Olympia , Customer Service/Admin-Estimator, Hospitality & Tourism , Olympia, Washington

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