OlympiaRecruiter Since 2001
the smart solution for Olympia jobs

Engineer II, Field Service - Seattle, WA

Company: Thermo Fisher Scientific
Location: Olympia
Posted on: August 28, 2020

Job Description:

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.How will you make an impact?The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. The FSE also looks for opportunities to increase revenue by providing additional services to the customer. This job is located in the Seattle, WA area.What will you do?

  • Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service.
  • Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
  • Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM's.
  • Achieves customer satisfaction (CAS) targets as specified annually.
  • Interacts with customers to offer and close the sale of service contracts and other service products.
  • Collaborates with internal partners to resolve customer issues and improve processes.
  • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
  • Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
  • Executes Qualification & Validation Products at customer sites.
  • Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
  • Manages travel expenses and follows Thermo Fisher Scientific travel policies and guidelines.
  • May be required to perform other related duties as required and/or assigned.How will you get here?Education
    • Requires a bachelor's degree in biomedical engineering, microbiology, biology, chemistry, or an engineering field.Experience, Knowledge, Skills, Abilities
      • Experience in a related science, biomedical engineering and/or customer-facing role.
      • Uses effective questioning to identify customer needs
      • Exercises judgment setting work priorities and identifies next steps
      • Requires minimal oversight
      • Participates as a positive influence to the team
      • Quickly adapts to change with positive and constructive feedback
      • Must possess a valid driver's licensePreferred Qualifications:
        • Masters level degree
        • Experience in a clinical, diagnostic and/or other regulated environment (CAP, CLIA, FDA).
        • Aptitude for learning and understanding IT systems and processes
        • Experience in related product applications and instruments.Working Conditions:Frequent travel to customer sites is required and ranges from 25-75% of work time. Works in both home office, as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime, and flexible shifts with the possibility of weekend/holiday on call rotations.Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

Keywords: Thermo Fisher Scientific, Olympia , Engineer II, Field Service - Seattle, WA, IT / Software / Systems , Olympia, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Engineer - Freeland, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way (more...)
Company: Hired
Location: Freeland
Posted on: 09/26/2020

Full-Stack Software Engineer - Marysville, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Full Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the (more...)
Company: Hired
Location: Marysville
Posted on: 09/26/2020

Full-Stack Software Engineer - Silverdale, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Full Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the (more...)
Company: Hired
Location: Silverdale
Posted on: 09/26/2020


Software Engineer - Mount Vernon, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way (more...)
Company: Hired
Location: Mount Vernon
Posted on: 09/26/2020

Software Engineer (Security Clearance Required) - Lake Stevens, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Security Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the (more...)
Company: Hired
Location: Lake Stevens
Posted on: 09/26/2020

Full-Stack Software Engineer - Quilcene, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Full Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the (more...)
Company: Hired
Location: Quilcene
Posted on: 09/26/2020

Full-Stack Software Engineer - Anderson Island, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Full Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the (more...)
Company: Hired
Location: Anderson Island
Posted on: 09/26/2020

Software Engineer - Mercer Island, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way (more...)
Company: Hired
Location: Mercer Island
Posted on: 09/26/2020

Software Engineer (Security Clearance Required) - North Bend, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Security Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the (more...)
Company: Hired
Location: North Bend
Posted on: 09/26/2020

Software Engineer - Vashon, WA
Description: Job Description: 10 10 Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way (more...)
Company: Hired
Location: Vashon
Posted on: 09/26/2020

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Olympia RSS job feeds