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Director - Software Engineering Property Management Systems

Company: Marriott
Location: Olympia
Posted on: September 8, 2023

Job Description:

Job Number 23155389
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
If you're looking to build leading technology that enables the future of global travel while transforming your career - step out of the status quo and join Global Technology at Marriott International.
Global Technology is seeking for a passionate engineering leader to lead the delivery of our legacy Property Management System engineering teams. The candidate should be a technology expert and intensely passionate about solving complex problems. The candidate should be able to collaborate extensively with Enterprise Architecture, Infrastructure, and other engineering teams to ensure the development of the right components. Work across multiple product & engineering teams to deliver incremental value for the roadmap items lined to support the property management systems. Perform research, analysis, design, creation, and implementation of solutions that meet current and future product requirements. Candidate is responsible for the end to end delivery of multiple concurrent data initiatives, from initial inception through final delivery. Builds and manages teams consisting of Marriott Associates and Service Provider Partners to execute initiative delivery.
Education and Experience

  • Undergraduate/graduate degree or equivalent education + experience.

  • 10+ years of experience with application development tools.

  • 4+ years of experience in managing cross-functional, sourced, or matrixed teams.

  • Self-driven, curious, and a fast learner, and able to work in a fast-paced environment launching new consumer products to market.

  • Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams.

  • Experience managing, supporting HPE servers and managing teams that support security compliance including remediation of vulnerabilities.

  • Experience with Automation, CI/CD, Release Management processes, and Application Deployments.

  • Strong understanding of API platforms, security, back-end services, database, and networking components of full-stack infrastructure.

  • Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems.

  • Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in the most technical detail.

  • Strong knowledge of server, network, including Windows Server, Active Directory, DNS, DHCP, TCP/IP and VPNs

  • Proven management experience in application development across waterfall and agile environments with ability to effectively prioritize and execute tasks in a high-pressure environment.


    • 5+ years of experience in architecture solution development for complex/enterprise-level systems.

    • Direct management of cross functional, sourced, or matrixed teams

    • Working experience with VMWare virtualization technologies

    • Experience with and knowledge of IT outsourcing activities in a managed services environment

    • Experience with public cloud platforms like AWS

    • Good process management, negotiating, influencing and problem resolution skills

    • Experience in business systems and process planning

    • Knowledge of business environment, service requirements and hospitality culture

    • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

    • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.

    • Experience in travel or lodging applications, services, or operations

    • Technology certifications in Cloud solutions (AWS/Azure)

    • Enterprise or solution architecture experience

      Technical Leadership

      • Provides deep expertise in defining technical software solutions to deliver critical capabilities for the property management systems.

      • Provides recommendations and perspective on forward looking technology and tools for system development.

      • Trains and/or mentors other team members, and peers as appropriate

      • Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC

      • Estimating standard tools and processes, incorporating flexibility for small and large projects

      • Identifies opportunities to enhance the service delivery processes

      • Work with the product owner to prioritize roadmap items and develop a plan for implementation

      • Manages, and improves service level reporting for application development

        Delivering Technology

        • Responsible for creating/reviewing technical solutions for complex business needs.

        • Responsible for estimating level of effort to create to deliver solutions.

        • Validates completeness of requirements when reviewing solutions

        • Ensures all solutions follow the defined enterprise architecture standards and review processes.

        • Ensures proper coordination with appropriate IT and vendor relations teams.

        • Provides consultation for routine and complex systems development.

        • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels.

        • Coordinates with Operations and Infrastructure teams for deployment and production support activities

          IT Governance

          • Follows all defined IR standards and processes, and provides input for improvements to the appropriate process owners as needed

          • Maintains a proper balance between business and operational risk.

          • Follows the defined project management standards and processes.

          • Emphasizes accuracy and effectiveness of estimating and planning management

          • Provides input to business/product IT budgets

            Service Provider Management

            • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.

            • Makes short term plans for the team to effectively utilize resources

            • Monitors Service Provider outcomes

            • Reviews estimates of work effort for client project provided by Service Providers for accuracy

            • Facilitates timely resolution of service delivery problems and minimizes the impact to properties

            • Validates service levels meet business needs


              • Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

              • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

              • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

              • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

              • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

              • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

                Managing Execution

                • Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

                • Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

                • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

                  Building Relationships

                  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.

                  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

                  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

                    Generating Talent and Organizational Capability

                    • Developing Others - Plans and supports the development of others' skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.

                    • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

                      Learning and Applying Professional Expertise

                      • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

                      • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

                      • Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the growth and survival of the business.

                      • Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.

                      • IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.

                      • IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information, and resource planning) and measure project impact.

                      • Information Security: Knowledge of the security considerations relevant within the infrastructure space, including industry best practices related to information security

                      • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

                      • Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.

                        California Applicants Only: The salary range for this position is $107,850.00 to $239,250.00 annually.
                        Colorado Applicants Only: The salary range for this position is $107,850.00 to $217,498.00 annually.
                        New York City & Westchester County, NY Applicants Only: The salary range for this position is $130,500.00 to $239,250.00 annually.
                        Washington Applicants Only: The salary range for this position is $107,850.00 to $239,250.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
                        All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
                        Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
                        Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,--- begin your purpose, belong to an amazing global--- team, and become the best version of you.

Keywords: Marriott, Olympia , Director - Software Engineering Property Management Systems, IT / Software / Systems , Olympia, Washington

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