Sign Language Subject Matter Expert, Customer Experience, PXT Disability & Leave Service

Company: Amazon
Location: Bellevue
Posted on: April 2, 2026

Job Description:

Amazon is seeking an American Sign Language (ASL) Subject Matter Expert (SME), Customer Experience to support the launch and ongoing development of sign language tools. This role is central to ensuring the tool meets the real-world needs of the Deaf and Hard of Hearing (DHH) community — serving as the voice of the customer, the standard-bearer for ASL quality, and a key driver of education and adoption across pilot sites. This is a unique opportunity for a fluent, community-connected ASL professional to shape language access at scale. What Success Looks Like (First 90 Days) - Actively contributing to pilot Quality Assurance (QA) with structured feedback on ASL accuracy and sign production - Education and adoption materials are developed and in use at pilot sites - Process gaps are documented with initial improvement recommendations submitted - Strong working relationships established with product, engineering, service delivery, and pilot site stakeholders Key job responsibilities - Serve as the primary ASL language expert on the product team, providing guidance on ASL grammar, linguistics, and sign production standards - Assess and evaluate interpretations, functioning as the lead QA resource for ASL accuracy and naturalness - Support the execution of first-party (1P) and third-party (3P) pilot programs, including site coordination, stakeholder engagement, and day-to-day operational support - Lead education and adoption efforts for the tool, develop training materials and deliver onboarding sessions for pilot participants - Identify gaps in processes and workflows; develop and advocate for improvements based on user feedback and observed outcomes - Serve as a liaison between the DHH community, interpreting professionals, and the product/engineering team - Bring a strong community perspective to product decisions, ensuring the tool reflects the lived experience of DHH users - Learn and utilize AI tools, Amazon internal systems, and other platforms as needed to support pilot operations A day in the life Your day might include reviewing error reports and quality findings, joining sprint check-ins with engineering and cross-functional stakeholders, and providing guidance to your team of language assessors. You'll lead site education sessions to prepare teams for tool adoption, consistent tool use during the pilot, and support planning for larger pilot expansions and network launches. Throughout the day, you serve as the subject matter expert — bridging language access expertise with operational execution to shape sign language access at scale. - Bachelor's degree, or 2 years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Office products and applications - Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment - Fluent, native ASL user with deep roots in the Deaf Community - Strong command of ASL grammar, linguistics, and language structure - Demonstrated ability to assess sign language quality and provide structured, actionable feedback - Experience in virtual interpreting environments, including familiarity with remote interpreting platforms and equipment - Strong communication skills in both English and ASL - Experience developing policies and supporting documentation - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards - Experience running user trials, beta, field testing or collecting customer feedback - Experience as an ASL instructor, professor, or language educator - Certified interpreter (NIC, CDI, or equivalent) or actively working interpreter - Familiarity with AI tools or technology products; comfortable learning new systems quickly - Background in accessibility, language access, or DHH-focused services Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually USA, WA, Bellevue - 80,400.00 - 112,500.00 USD annually

Keywords: Amazon, Olympia , Sign Language Subject Matter Expert, Customer Experience, PXT Disability & Leave Service, IT / Software / Systems , Bellevue, Washington