Sr. Program Manager, ReLo Ops Integration (RLOI)
Company: Amazon
Location: Bellevue
Posted on: April 4, 2026
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Job Description:
At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire
to zero: zero cost of returns, zero waste, and zero defects. We are
an agile, innovative organization dedicated to “making zero happen”
to benefit our customers, company, and environment. We are
constantly innovating to create long-term value at Amazon by
investing in the future and focusing on the planet, not just on the
bottom line. WWR&R includes business, product, program, data,
and software engineering teams, who together manage the lifecycle
of returned and damaged products. In this role, you will work
closely with product managers, program managers, software
developers, and operations stakeholders to improve the Customer
Returns and ReCommerce tools. You will establish programs for our
operations evaluation product suite to ensure the best associate
and customer experience. Key job responsibilities 1) Operational
capabilities to support new business needs 2) Operational processes
to reduce cost through performance efficiencies 3) Standard
Operating Procedures to ensure compliance, quality, and scalability
4) Field tools and dashboards to assist with execution of brilliant
basic pillars 5) Shared projects with other WWR&R teams – NCRC,
ReCommerce, ROE Programs and Tech – as cross functional
stakeholders 6) Create dashboards and track success metrics 7)
About 25%-30% business travel is required A day in the life The
Program Managers of the OI team own scoping, designing, and
implementing: 1) Operational capabilities to support new business
needs 2) Operational processes to reduce cost through performance
efficiencies 3) Standard Operating Procedures to ensure compliance,
quality, and scalability 4) Field tools and dashboards to assist
with execution of brilliant basic pillars 5) Shared projects with
other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech –
as cross functional stakeholders About the team The ReLo Ops
Integration (RLOI) team innovates across all aspects of ReLo UTR
operations (Crets, Amazon Resale, Specialty, External Repairs &
BOD) to drive performance efficiencies while maintaining or raising
the quality bar. Scalable long-term processes drive the team’s
vision yet do not hamper a culture of implementing scrappy, quick
wins for pilots and continuous improvement. - 5 years of program or
project management experience - Experience using data and metrics
to determine and drive improvements - Experience owning program
strategy, end to end delivery, and communicating results to senior
leadership - Knowledge of Excel at an intermediate level (e.g.,
pivot tables & charts, multiple criteria lookups, nested logical/IF
formulas, data cleansing, array formulas, etc.) - 2 years of
driving process improvements experience - Master's degree, or MBA
in business, operations, human resources, adult education,
organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate
on the basis of protected veteran status, disability, or other
legally protected status. Our inclusive culture empowers Amazonians
to deliver the best results for our customers. If you have a
disability and need a workplace accommodation or adjustment during
the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The base salary range for
this position is listed below. Your Amazon package will include
sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including
experience, qualifications, and location. Amazon also offers
comprehensive benefits including health insurance (medical, dental,
vision, prescription, Basic Life & AD&D insurance and option
for Supplemental life plans, EAP, Mental Health Support, Medical
Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and
parental leave. Learn more about our benefits at
https://amazon.jobs/en/benefits . USA, AZ, Phoenix - 115,600.00 -
160,000.00 USD annually USA, TN, Nashville - 104,100.00 -
155,400.00 USD annually USA, TX, Dallas - 115,600.00 - 160,000.00
USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD
annually
Keywords: Amazon, Olympia , Sr. Program Manager, ReLo Ops Integration (RLOI), IT / Software / Systems , Bellevue, Washington
