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Information Technology Specialist 4

Company: Evergreen State College
Location: Olympia
Posted on: October 6, 2018

Job Description:

Information Technology Specialist 4

(Working title: Technology Support Center Supervisor)

Position Purpose

This position is a senior technical support leader for the college to ensure that all customer expectations are met or exceeded. This entails direct supervision of one ITS2 position, one ITS3 position, and student/hourly technical staff. This position monitors ticket metrics, ensuring that tickets are being escalated appropriately and efficiently, leverages staff resources to their best use, and ensures that standards and processes are followed. This position also acts as a primary escalation point for complex technical problem resolutions that cannot be resolved by lower level staff.

This is a full-time, overtime-eligible position in Computing and Communications on the Olympia Campus of The Evergreen State College.

Salary and Benefits: $5,004 - $6,727 per month of full-time work + excellent benefits including paid sick and vacation leave; paid campus holidays; a generous medical, dental, life and disability insurance package; and a tuition waiver program.

Closes: October 24, 2018

All requested application materials must be submitted by the deadline in order to be considered.

About the College

The Evergreen State College is a progressive, public liberal arts and sciences college located in Olympia, Washington, in the beautiful Pacific Northwest. Since opening its doors in 1971, Evergreen has established a national reputation for leadership in developing innovative interdisciplinary, collaborative and team-taught academic programs. The college has a vibrant undergraduate program, graduate programs, and public service centers that constitute a unique academic setting. The college values a student-centered learning environment, a link between theory and practice, and a multicultural community of diverse faculty, students and staff working together. For more information about Evergreen, please visit our college catalog or our website.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
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Keywords: Evergreen State College, Olympia , Information Technology Specialist 4, IT / Software / Systems , Olympia, Washington

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