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Regional Information Technology (IT) Administrator

Company: K12, Inc
Location: Olympia
Posted on: August 16, 2019

Job Description:

Requisition Number

Regional Information Technology (IT) Administrator



SUMMARY: The IT Administrator, Level III, identifies and analyzes technology incidents, and provides solutions to resolve. Supports both Corporate and Regional help desk tickets and assists internal customers with AD account, software and network issues. Responsible for daily help desk desk operations ensuring on-going support services from a remote/work from home environment.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
* Provides PC-related technical support by resolving software issues through expertise in: MS Windows as well as Mac OS platforms; MS Office suite; TCP/IP, VPN, viruses/malware, printers and peripherals, managing system accesses, etc.;
* Notifies help desk ticket supervisor of tickets requiring escalation out-of-scope or advanced hardware and software issues which need to be referred to Corporate Desktop Support technicians or Regional Field Services technicians.
* Uses remote control software (such as LogMeIn, TeamViewer, or Skype for Business) to troubleshoot computers and resolve issues;
* Resolves IT support issues as part of a Help Desk team, responding to daily operational support issues via help desk tickets and phone calls and notifies ticket supervisor of any tickets needing escalation as appropriate;
* Identifies, researches, documents, and recommends escalations for any complex technical problems;
* Advises customers of IT best practices and hardware and software care and maintenance;
* Provides training for new Level I and Level II specialists;
* Serves as a point of under-escalation for Service Desk Specialist, Level I technician.

* Bachelor s Degree AND 2 years experience in a IT help desk, or retail IT support setting OR
* 4 years professional work experience, INCLUDING at least 2 years experience in a IT help desk, or retail IT support setting
Certificates and Licenses: None required; A+ beneficial.

* Excellent communication skills
* Proven problem-solving skills, analytical skills, and conceptual thinking skills
* Superb time management skills
* Proven ability to self manage time in a remote/work from home office
* Proficient computer skills (Microsoft Word, Excel, PowerPoint, Outlook, Internet Browsers)
* Proficient in Windows and the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Access)
* Strong attention to detail
* Excellent communication skills, both written and verbal
* Excellent organizational and multi-tasking skills
* Ability to prioritize and meet deadlines
* Self-directed, able to work effectively with very limited supervision
* Ability to work with a variety of people
* Flexibility to work outside of standard business hours
* Ability to pass required background check

* Familiarity with Android phone platforms
* Experience with VoIP phone systems
* Experience with Connectwise Data Management System (Ticket System)
* Experience in asset management
* Experience in help desk environment

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K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Keywords: K12, Inc, Olympia , Regional Information Technology (IT) Administrator, IT / Software / Systems , Olympia, Washington

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