Call Center Representative

Company: WSECU
Location: Olympia
Posted on: January 16, 2020

Job Description:

We look forward to reviewing your application! All applicants must include a resume. Visa sponsorship not available. Contact us at 1- ext. 11111 with any questions. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law. WSECU's Contact Center is different than the typical call center environment you might be used to. Here you'll have the opportunity to build relationships with members and teammates. Member service is your top priority. Taking as much time as the member needs, you're empowered to find the best solution, not simply the fastest solution. Your day might include:

• Serving as a brand ambassador for members
• Understanding the member's journey and advocating for them
• Helping members navigate WSECU products and services
• Meeting members where they're at: conveying complex information to members in a way they understand
• Rolling with change in a dynamic atmosphere
• Working with Windows PC and multiple web-based applications
• Volunteering with your team in the community What you bring to the team:
  • One (1) year minimum high-caliber customer service experience
  • Strong interpersonal and conflict resolution skills: courteous, professional, friendly, empathetic, level-headed and composed
  • Ability to calculate figures and percentages
  • You share our values of giving back to the community Bonus points if you have:
    • Experience working in a call center, credit union, or bank!
    • Sales experience
    • Bi-lingual, multi-lingual Where it's located:330 Union Ave, Olympia WA 98501 When you'd work:Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs. How much you'll earn:$16.14 - $24.21 per hour, dependent on applicable qualifications, plus an excellent benefits package! Ind2

Keywords: WSECU, Olympia , Call Center Representative, Other , Olympia, Washington