Patient Services Representative

Company: Radia Medical Imaging
Location: Olympia
Posted on: January 12, 2021

Job Description:

South Sound Radiology in Olympia, WA has an exciting opportunity for a Patient Services Representative to join our dynamic team! We're looking for someone who thrives in a fast-paced environment with previous medical reception and scheduling experience, preferably in Imaging Services.South Sound Radiology is an Imaging Center at Radia Inc. PS. Radia is the largest, physician owned, Radiology practice in the United States. The group has experienced extensive growth over the past several years and plans continued growth in the future. Our physicians provide 24/7/365 general and sub specialty coverage to 30+ hospitals and clinics throughout Washington, Alaska and Idaho. Our corporate headquarters are located in the beautiful Pacific Northwest just north of Seattle. Our organizational culture is one of innovation, collaboration and compassion and we are dedicated to delivering the highest quality patient care available.This position us full time Monday - Friday (Day Shift) with occasional Saturdays.The PSR responsibilities include but are not limited to:Responsibilities:* Greet Patients and Visitors: Greets patients and visitors to the imaging center with a smile. Provides inviting atmosphere; directs visitors appropriately and accompanies patients/visitors as needed.* Customer Satisfaction: Understands the needs of our customers, effectively provides service and/or resolves problems, escalates issues to Supervisor or Manager as needed. Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all.* Insurance Verification: Verifies insurance and potential necessity for pre-authorization. Determines appropriate insured, policy, group and billing addresses of primary, secondary, and tertiary insurances. Recognizes and follows MSP, ABN, and COB rules for each payer when applicable.* Problem Identification: Identifies problem areas and challenges, and brings solutions to the attention of the Supervisor, or Manager. Will also serve as a designated "point person" for PSR staff, on an as needed bases, in the event the Supervisor is in meetings or away.* Recordkeeping: Documents all eligibility and prior-authorization information in patient accounts and records, as needed.* Scheduling: Performs professional, efficient, and accurate scheduling of all modalities and complex exams. (such as PET, Colons and Injections) Contacts referring physician if clinical information is needed.Position Requirements:* 1-2 years in customer service-oriented environment preferred* Medical reception, medical insurance, healthcare experience preferred* High School diploma or general education degree (GED): and one to two years related experience and/or training: or equivalent combination of education and experienceWe offer market-competitive compensation and a full range of benefits, including:* Two health plans to choose* 401(k) with a profit-sharing component* Paid Time Off, Sick Leave and 8 days of Holiday Pay* Life and disability insurance* Education ReimbursementThank you for taking the time to learn more about Radia and applying online! Radia is committed to employing a diverse workforce. EEO.

Keywords: Radia Medical Imaging, Olympia , Patient Services Representative, Other , Olympia, Washington