Escrow Assistant Associate - Olympia, WA

Company: First American Title Insurance Company
Location: Olympia
Posted on: February 15, 2021

Job Description:

Company SummaryJoin our team! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary
Come join our Olympia, WA First American Team as an Escrow Assistant Associate. Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.

If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.

Job Level Summary:
* This is typically an entry level role
* Associate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team members
* Work is often reviewed for accuracy
* Provide support within a functional area
* Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Essential Functions

Performs routine administrative duties to assist in the escrow process
Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties
Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files

Knowledge and Skills/Technology Used

Experience with MS Office suite
Strong customer service orientation
Detail orientation
Excellent verbal/written communication skills
Problem solving skills
Able to multi-task/organized
Able to work in a hectic and time sensitive environment

Typical Education

High School diploma or equivalent

Typical Range of Experience

No work experience necessary - entry level position
Experience dealing with the general public or office environment preferred

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401K and other great benefits like an employee stock purchase plan. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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