Loan Quality Control Specialist
Company: Heritage Bank
Posted on: February 16, 2021
Heritage Bank is seeking a Loan Quality Control Specialist in
Olympia or Tacoma, WA. The Loan Quality Control Specialist position
is responsible for the accurate and thorough administration and
review of simple to moderate loan files, while providing quality
customer service to internal/external customers.
Depending on candidate experience, Level I, II, or Senior may be
Depending on candidate, this position can be filled in either
Olympia or Tacoma, WA.
The successful candidate will be able to:
Perform quality control review of simple to moderate loans on the
commercial, consumer and mortgage system.
May perform review of daily critical maintenance reports for all
monetary and nonmonetary transactions to ensure all transactions
are appropriate and supported by applicable documentation.
May assist with data gathering and report compilation on audits and
exams, as requested.
Contributes to the success of the department with willingness to
share in all department responsibilities and provide back- up
assistance, as required or assigned.
High School Diploma or equivalent -required. Associates in
Accounting - preferred, but not required.
1 year recent experience in a mid-level lending support role, which
includes current working knowledge across various functional loan
servicing areas - required.
Equivalent combination of education, training and experience may be
Provides an exceptional level of quality service for internal and
external customers and responds to customers' needs, questions and
concerns in an accurate, effective, and timely manner.
Effective listening verbal, written and telephone etiquette
business communication skills, with the ability to read, write,
speak and understand English well.
Working knowledge and understanding of lending policies,
procedures, and terminology related to banking laws and regulatory
requirements applicable to loan servicing and lending
General knowledge of loan documentation, with the ability
read/interpret loan documents or authorizations, ensuring accurate
data input and/or approvals have been attained.
Ability to display initiative to independently learn and apply
skills to improve errors and overall servicing quality.
Knowledge of bank accounting practices including the understanding
of debit/credit relationships; math skills to calculate interest,
balance accounts and locate routine mathematical errors.
Detail oriented, and organizational and time management skills;
with the ability to manage multiple assignments, ensuring that
priorities are set and commitments and deadlines are met, with
Analytical ability, data review and processing skills, with the
ability to identify and resolve exceptions and interpret data.
Ability to work well both independently and as a member of a
Ability to work successfully in a production environment where
volume, efficiency and accuracy are required.
Flexible with and accepting of change in a fast paced
Unquestionable integrity in handling sensitive and confidential
Proficient knowledge and use of MS Office products (Word, Excel,
Outlook) and retrieval of data, with the ability to adapt to and
learn new products and technologies quickly.
Knowledge of financial services loan systems and experience
utilizing loan servicing and client file management applications,
i.e., FISERV / DNA - required.
Climate controlled office environment.
Work involves being able to concentrate on the matter at hand,
under sometimes distracting work conditions and frequent employee
and customer contacts and interruptions during the day.
Work requires regular attendance, punctuality and adherence to
agreed-upon schedule with willingness to work a flexible and/or
rotating schedule and/or extended hours, as needed.
Work may involve the constant use of computer screens, reading of
reports, and sitting throughout the day.
Ability to operate a computer keyboard, multi-line telephone,
photocopier, scanner and facsimile which often requires dexterity
of hands and fingers with repetitive wrist and hand motion.
Typically sitting at a desk or table; intermittently standing,
walking, stooping, bending at the waist, kneeling or crouching to
Occasional lifting 10 - 30 lbs., (i.e., loan files, boxes).
The above statements are intended to describe the general nature
and level of work being performed and are not an exclusive list of
all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
Keywords: Heritage Bank, Olympia , Loan Quality Control Specialist, Other , Olympia, Washington
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