User Experience Strategist
Company: Washington Health Benefit Exchange
Location: Olympia
Posted on: February 23, 2021
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Job Description:
The Washington Health Benefit Exchange is a public-private
partnership that operates the WAPlanfinder mobile app and
Washington Healthplanfinder, the eligibility and enrollment portal
used by one in four Washington residents to obtain health and
dental coverage. Through Washington Healthplanfinder, individuals
and families can compare and enroll in health insurance coverage
and gain access to financial help and public programs like
Washington Apple Health.The mission of the Exchange, a state-based
marketplace, is to radically improve how Washington residents
secure health insurance through innovative and practical solutions,
an easy-to-use customer experience, our values of integrity,
respect, equity and transparency, and by providing undeniable value
to the health care community.The Exchange is also committed to
identify and reach groups at risk for obstacles to access coverage,
which includes supporting those who need assistance overcoming
barriers to seek, find, and use their health insurance coverage.
Specifically, the Exchange is embracing the following equity
statement:Equity is a fundamental pillar to the society we seek to
build. The process of advancing toward equity will be disruptive
and demands vigilance, dismantling deeply entrenched systems of
privilege and oppression. We must focus our efforts on people and
places where needs are greatest, especially communities of color,
and go beyond remedying a particular inequity to address all
determinants of health.Our goal is that all Washingtonians have
full and equal access to opportunities, power and resources to
achieve their full potential. SUMMARYThe User Experience Strategist
will be key in making recommendations about users and design
directions based on projects' needs, goals, and constraints. This
role will also contribute to defining requirements and design
documents as we create new experiences for our digital touchpoints.
This role will be a strategic partner with all product teams as we
develop new products, features, and enhance legacy products. This
role will be a key asset for digital experience on project
teams.DUTIES AND RESPONSIBILITIES--- Work within the Digital Design
team, solving problems conceptually and using data, research, and
analytics to validate and inform UI/UX decisions for our digital
products.--- Work closely with product and project teams to define
the end-to-end user experiences and accessibility.--- Define
product-related online user journeys, wireframes, prototypes,
requirements, and other UX documentation with sound and clearly
communicated rationale.--- Work cross-functionally with software
development, design, content strategy, data analysts, and UX
research to create and implement new or enhanced experiences.---
Advocate for users fostering a shared understanding of the
user-centric intersection between design, marketing, product, and
technology.--- Provide counsel to project teams on the appropriate
user experience design strategy needed to deliver optimal
experiences.--- Improve and innovate on the most efficient ways to
work by experimenting with new product journeys and documenting
resources.--- Conduct research using a wide variety of qualitative
and quantitative methods as well as human-centered digital design
principles.--- Communicate research insights and recommendations in
compelling and creative ways with team members.--- Excellent
written and verbal communication skills; Ability to take complex
information and distill it into easy-to-understand language.
Proficient in writing for the web.--- Maintain and promote
cooperative relationships with partner agencies, consumer
workgroups, and stakeholder organizations through inclusion in the
process to continually improve the Washington Healthplanfinder
consumer experience.--- Look beyond the health/insurance industry
sector, monitoring all relevant technology and design trends and
building a structure for feeding these back into our online
experiences.--- Other duties as assigned.QUALIFICATIONSRequired:---
Bachelor's degree required AND five years demonstrable UI/UX design
and research skills (NOTE: Qualifying experience may substitute
year for year for education.)--- Experience in user-centered
design, critical thinking, problem-solving, web interaction design
including an understanding of inclusive and responsive design.---
Experience conducting a wide array of quantitative and qualitative
research methods.--- Proficiency in digital design tools such as
Adobe Creative Suite, Invision, Axure, Morae, or other wireframing
tools. --- Strong interpersonal skills; ability to work with all
levels of internal management and staff, as well as outside
clients, vendors, diverse populations, stakeholder groups, partner
agencies, and customers. Desired:--- Experience problem solving for
complex digital systems.--- Knowledge with Adobe Experience
Manager.--- Experience working in Agile/Scrum software development.
Jira and Confluence project management tools. APPLICATION
INSTRUCTIONSThis position will be open until we find a suitable
number of candidates to review. If interested, please submit an
application as soon as possible. The Exchange reserves the right to
close the recruitment at any time. SALARY INFORMATIONThe posted
salary is the new hire range of consideration. Full salary range is
from $79,916 - $115,869. Offer will depend on
qualifications.WORKING CONDITIONSCore business hours are 8:00 a.m.
to 5:00 p.m., Monday through Friday. Travel requirements will be
limited to local travel, however there may be occasions were an
employee is required to travel and work irregular hours to attend
meetings or trainings. Duties of this position require the use of
standard office furniture and equipment (e.g. desk, filing cabinet,
computer, printer, telephone, fax machine, copy machine, etc.). The
working conditions and physical demands are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.SPECIAL REQUIREMENTSA criminal background
screen will be conducted for candidates under final consideration,
and if hired, every five years of employment where highly sensitive
data is processed or maintained by the position. The result of this
background screen must meet the Exchange's eligibility
standards.OTHER INFORMATIONThe above statements are intended to
describe the general nature and levels of work being performed.
They are not intended to be construed as an exhaustive list of
responsibilities, duties and skills of personnel so classified.This
is not an employment agreement or contract. Management has the
exclusive right to alter this job description at any time without
notice.The Washington Health Benefit Exchange is an Equal
Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, marital status, sex, sexual orientation, gender
identity, national origin, disability or protected veteran
status.We participate in E-Verify . You can view the Department of
Justice's Right to Work poster here .
PI
Keywords: Washington Health Benefit Exchange, Olympia , User Experience Strategist, Other , Olympia, Washington
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