Inbound Call Centre Executive
Company: Conduent
Location: Olympia
Posted on: April 3, 2021
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Job Description:
About Conduent Conduent delivers mission-critical ---services
and solutions on behalf of businesses and governments - creating
exceptional outcomes for its clients and the millions of people who
count on them. Through people, process and technology, Conduent
solutions and services automate workflows, improve efficiencies,
reduce costs and enable revenue growth. It's why most Fortune 100
companies and over 500 government entities depend on Conduent every
day to manage their essential interactions and move their
operations forward. Conduent's differentiated services and
solutions improve experiences for millions of people every day,
including two-thirds of all insured patients in the U.S., 11
million employees who use its HR Services , and nearly nine million
people who travel through toll systems daily. Conduent's solutions
deliver exceptional outcomes for its clients including $17 billion
in savings from medical bill review for workers compensation
claims, up to 40% efficiency increase in HR operations, and up to
40% improvement in processing costs, while driving higher end-user
satisfaction. Learn more at . Job Description Do you like to help
others solve their technology issues? Do you keep up with the
latest trends in technology, and are you always interested in
learning more? Do you get a sense of satisfaction from sharing your
knowledge to help people? If you answered yes to the questions
above, we want to hear from you! We are actively seeking full-time
agents to work from home and deliver excellent technical customer
service on behalf of our client - a world leader in technology and
innovation. As a Tier 1 Tech Support Advisor you will be supporting
our client's customers as a first point of contact and resolving
their technical issues. We will rely on you to actively listen to
our clients' customers, use your technical experience, passion and
creativity to meet their needs and deliver a world-class experience
across every interaction you have with them. In this role, you will
not only be there to help customers with their account issues, but
also provide them with exceptional service. You will be working
independently from home and will be expected to collaborate with
management and co-workers in a remote setting. To be successful in
this role, you should have the ability ensure call resolution in a
timely manner, have excellent verbal and written communication
skills, maintain the highest standards of quality, guarantee
customer satisfaction on every call, provide product solutions, and
perform other duties as assigned. Conduent has an exciting
opportunity waiting for you, if you:
Keywords: Conduent, Olympia , Inbound Call Centre Executive, Other , Olympia, Washington
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