Hotel Guest Services Representative/Night audit

Company: BMI Hospitality Management
Location: Olympia
Posted on: June 6, 2021

Job Description:

The Hilton Garden Inn in Olympia is currently looking for a friendly, reliable Guest Services Representative. We offer COMPETITIVE WAGES + BENEFITS. If you feel you would be a great fit for our team, please apply.

The ideal candidate will likely have at least 1 year of experience in a hotel front office guest service environment, demonstrate initiative and be someone who has a reputation for delivering great service. In return, the Hilton Garden Inn will give you a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career. You'll not only work with one of the world's iconic hotel brands but also with a great team.

Job Description:

* Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction * Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities * Controls and records financial transactions a front desk * Maintains good customer relations by staying informed of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone * Maintains a friendly, cheerful, and courteous demeanor always * Performs other duties as assigned, requested, or deemed necessary by management * Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations * Aids other associates and departments to contribute to the best overall performance of the department and the hotel * Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

* Strong Computer skills, including Microsoft Office * Able to learn new web applications * At least one year of experience in hotel customer service or accounting preferred * Strong work ethic * Able to stand for extended periods of time * Able to lift up-to 20 lbs. * Must be able to work weekends, evenings, and holidays

Benefits:

* Medical, dental, and vision offered after a qualification period * Vacation time accrued based on hours worked * Washington State Paid Sick Leave * Free parking

Keywords: BMI Hospitality Management, Olympia , Hotel Guest Services Representative/Night audit, Other , Olympia, Washington