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Specialist- Quality Assurance- Work From Home

Company: C3/CustomerContactChannels
Location: Olympia
Posted on: June 7, 2021

Job Description:



Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Position Purpose:

The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates' transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.

Job Requirements:

Monitor/audit each assigned associate in accordance with Everise and client requirements
Work with supervisors and management to ensure that all associates are meeting quality standards
Provide training as needed to both new hires and experienced associates
Attend and contribute to both internal and client calibration sessions
Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
Any other duties and responsibilities assigned by management of the company

Qualifications:

At least 1 year customer service and/or sales experience, preferably in a call center environment
High school diploma or equivalent required. Some college preferred
Proficiency in Microsoft Office applications, especially MS Word and Excel
Excellent oral and written communication skills
Detailed-oriented
Analytical skills
Exceptional motivational and interpersonal skills
Able to work independently
Flexible Schedule
Dependability regarding completion of assignments and attendance
Ability to pass a drug screen and background check

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Keywords: C3/CustomerContactChannels, Olympia , Specialist- Quality Assurance- Work From Home, Other , Olympia, Washington

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