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IT Quality Assurance Testers - COVID-19 Project - Multiple Positions (DOH5510)

Company: State of Washington
Location: Olympia
Posted on: June 8, 2021

Job Description:

Apply early!  This recruitment has been reposted to invite additional applicants to apply and will remain open continuous.  Applicant review will begin on June 1, 2021 and will be ongoing thereafter. 

These positions are IT Quality Assurance Testers within the Business Services Section of the Solution Design and Project Support Office of DOH's Health Technology Solutions (HTS) which supports the QA Testing needs for the COVID-19 response. These positions report directly to the IT Quality Assurance Supervisor.


These IT Quality Assurance Testers are part of a team that is responsible for the implementation and management of various systems and the data that supports the Department of Health and Statewide response to the COVID-19 pandemic. The impact of these systems and the data supported is across the department, across the state and at the federal level. Impact is to the general public, Local Health Jurisdictions, laboratories, hospitals, clinics and the Centers for Disease Control and Prevention. The team will be working with various vendors and other state agencies as necessary to support this work.


This recruitment is for multiple full-time, project IT Quality Assurance journey-level positions.  


These project positions are currently funded through July 31, 2023.


The duty station for this position is in Tumwater, WA. Due to the COVID-19 pandemic, telework (mobile-work) is currently expected. When approved to return, the incumbent is expected to report to the duty station for work activities. Partial telecommuting may be an option subject to supervisory approval. 


About Health Technology Solutions


Health Technology Solutions (HTS) is the central organization within the Department of Health (DOH) that serves the Information Technology (IT) needs of almost 2,500 employees and 400 IT systems. DOH has five program divisions - Environmental Public Health, Disease Control and Health Statistics, Health Systems Quality Assurance, Prevention and Community Health, Emergency Preparedness and Response (EPR) - plus agency central administration. HTS is led by the DOH Chief Information Officer (CIO) who reports to the Chief of Staff.


Solution Design and Project Support (SDPS) is one of four major offices within HTS consisting of a team of IT Business Liaisons, a Project Management Office (PMO) and Business Services Section (BSS). The BSS connects agency programs with IT solutions through the work of business analysts who identify requirements and testers who validate those requirements are met.

About the Department of Health 

The vision of the Washington State Department of Health (DOH) is equity and optional health for all. Our mission is to work with others to protect and improve the health of all people in Washington state.  

Our Values 

Good organizations know what they do and how they do it. Great organizations also understand why they do it. Our values are:

  • Human-centered: We see others as people who matter like we do and take into account their needs, challenges, contributions, and objectives. 
  • Equity: We are committed to fairness and justice to ensure access to services, programs, opportunities, and information for all. 
  • Collaboration: We seek partnership and collaboration to maximize our collective impact. We cannot achieve our vision alone. 
  • Seven Generations: Inspired by Native American culture, we seek wisdom from those who came before us to ensure our current work protects those who will come after us. 
  • Excellence: We strive to demonstrate best practices, high performance, and compelling value in our work every day.  


Benefits of Working for DOH 

Washington is America's Top State, according to? U.S. News (2021), and provides one of the most competitive benefits packages in the nation.  


Tumwater is a vibrant city just south of Olympia, the state's capital, with a small-town feel conveniently situated between Seattle and Portland. Tumwater enjoys the benefits of an engaged and educated community and a well-supported school system, with two universities and a community college within a ten-mile radius.


We also offer:

  • A healthy life/work balance by offering flexible schedules and telework options for many positions. 
  • Growth and development opportunities.  
  • A wellness program that offers education, access to healthy food, and fitness classes. 
  • Opportunities to serve your community through meaningful work. 
  • A commitment to diversity and inclusion fosters an inclusive environment that encourages all employees to bring their authentic selves to work. 
  • An Infant at Work Program based on the long-term health values of breastfeeding newborns and infant-parent bonding.  
  • A modernized workplace.


Duties include:


  • Provide independent professional knowledge and principles for quality assurance in agency wide software, database and infrastructure testing services.
  • Lead and/or facilitate the gathering of testing requirements through interviews, workshops, consultations, surveys and business process workflows.
  • Provide professional expertise in quality assurance support to the development, maintenance or enhancement of systems through testing, problem reporting and analysis, and participation in system implementation.
  • Serve as liaison between business stakeholders and technical staff to ensure testing needs are clearly defined, understood and documented using standard requirements documentation methodologies.
  • Coordinate with technology staff across functional disciplines and business programs to develop and plan for the configuration, implementation and training for testing new releases and upgrades of mission critical information technology systems.
  • Lead staff that ensures quality assurance testing standards are practiced and applied to systems that support programs within our agency. 
  • Coach and mentor other software testers on Software Development Lifecycle (SDLC) Quality Assurance industry standards.
  • Provide IT Quality Assurance testing technical knowledge and consultation to DOH business teams, IT Business Analysts, IT Project Managers, Quality Assurance Testers, Developers, System Configuration Administrators and Database Administrators.
  • Serve as a liaison with stakeholders and technical staff, tests and validating software requirements to support the agency's mission.

What we're looking for


Our ideal candidate has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. Our ideal candidate is outward even when confronted with others that are not open or collaborative. They demonstrate resilience to model outward behaviors even when stressed or tired.


Required Qualifications


  • Option 1:  A Bachelor's degree or higher in an IT program or a closely related field such as Computer Science, Management Information Systems, Information Technology Informatics; and four (4) years (full-time equivalent) of professional experience in one (1) or more of the following IT disciplines: business analysis, testing, or systems development.  


  • Option 2:  An Associate's degree or higher in an IT program or a closely related field such as Computer Science, Management Information Systems, Information Technology or Informatics; and six (6) years (full-time equivalent) of professional experience in one (1) or more of the following IT disciplines: business analysis, system administration, configuration, testing, or systems development.   


  • Option 3:  Eight (8) years (full-time equivalent) of professional experience in one (1) or more of the following IT disciplines: business analysis, testing, or systems development which includes the following:
  • Four (4) or more years (full-time equivalent) of experience as a software tester.
  • Two (2) or more years (full-time equivalent) of professional experience as a Software Analyst or Software Developer.



  • Demonstrated experience with the following:
  • Reviewing and preparing documentation including internal technical documents, system diagrams, use cases, preparing test cases, and user documentation and manuals.
  • Proficiently translating technical issues into readily understood concepts for staff, management, and the public.
  • Software development processes eliciting user requirements, analyzing and formally documenting business needs, processes and workflows, and using defined formats for functional use cases and business rules.

Application Process


Intrigued? Click "Apply" to submit your detailed application profile along with the following:


  • A cover letter, describing how you meet the qualifications and why you are interested in this position.
  • A current resume.
  • Three (3) or more professional references, to be included in your profile. Please include at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.


Important Note: Do not attach documents that contain a photo or private information (social security number, year of birth, transcripts, etc.) or documents that are password protected. These documents will not be reviewed and may cause errors within your application when downloaded.


Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and year of birth.


The Washington State Department of Health (DOH) is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. We prohibit discrimination based on race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability. 


This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. 


Conditions of Employment/Working Conditions

With or without an accommodation, I am willing and able to:


  • The duty station for this position is in Tumwater, WA. Due to the COVID-19 pandemic, telework (mobile-work) is currently expected. When approved to return, the incumbent is expected to report to the duty station for work activities. Partial telecommuting may be an option subject to supervisory approval.
  • Work will be performed remotely at home or in the facilities of the Department of Health located on Israel Road SE, Tumwater, Washington.
  • Occasionally work in excess of 40 hours per week or on weekends to meet critical deadlines.
  • Occasionally travel alone, with another person, overnight, several days and/or within or outside of Washington state to meet business needs.
  • Legally operate a state- or privately-owned vehicle or provide alternative transportation.
  • Assist with emergency response activities as assigned during a public health emergency.

If you have questions, need alternative formats or other assistance please contact Cher Williams at (360) 236-4545, cher.williams@doh.wa.gov, or TDD Relay at 1-800-833-6384 or 7-1-1. Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages).




This recruitment may be used to fill other positions of the same job classification across the agency.  Once all the position(s) from the recruitment are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.


Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.

Keywords: State of Washington, Olympia , IT Quality Assurance Testers - COVID-19 Project - Multiple Positions (DOH5510), Other , Olympia, Washington

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