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3M HIS Software Support Analyst

Company: 3M Companies
Location: Olympia
Posted on: June 8, 2021

Job Description:

Job Description:

Software Support Analyst

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

"I've seen firsthand how 3M is a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact they're making around the world, and that they know they're valued." - Kristen Ludgate, senior vice president of Human Resources at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role

As a Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Serves as a technical liaison between Field Service, Service Engineering, Independent Contractors, 3M Sales, OEM's, dealers and customer sites in resolving complex technical problems. Coordinates site planning and installation activities. Provides user in-service and product orientation prior to turn over of system, and short-term user support after system turn over. Analyzes system performance data, reports on performance trends, and develops corrective action and preventative maintenance plans for systems within assigned area of responsibility. May be recognized as an authority on certain products Provides remote or on-site direction and diagnostic assistance to service technicians in resolving complex or unusual system failures. Develops service technicians through direct assistance, seminars, and involvement in emergency situations that may require the use of nonstandard service techniques. Maintains knowledge of current technology and new products through continuous education and participation in other professional development opportunities. (5%) The job also requires performing other duties as assigned. Percentages of time spent on job duties are estimates and may vary for each position Must be able to provide after-hours on-call support as necessary

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Bachelor's Degree or higher (completed and verified prior to start) from an accredited university OR High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution and seven (7) years experience in technical support environment in lieu of the Bachelor's degree education requirement Two (2) years computer systems technical experience or a technical degree Ability to work a flexible shift

Additional qualifications that could help you succeed even further in this role include:

One (1) year experience with IIS, Windows Server OS, Windows 10, Citrix/TS, VM, ability to solve problems in a logical, methodical, and time efficient manner Knowledge in basic database concepts including the ability to construct simple queries Understanding of health care industry Proven analytical and problem-solving skills

Travel: Occasional travel may be required

Relocation Assistance: May be authorized

Location: Murray, UT or Silver Spring, MD or Remote

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Keywords: 3M Companies, Olympia , 3M HIS Software Support Analyst, Other , Olympia, Washington

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