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IT Business Analyst & Quality Assurance Tester (COVID-19 Project) DOH5509

Company: State of Washington
Location: Olympia
Posted on: June 8, 2021

Job Description:

Application review is ongoing to fill multiple positions

The Office of Solution Design & Project Support (SDPS) is one of five major offices within the Division of Health Technology Solutions (HTS), consisting of a team of IT Business Liaisons, a Project Management Office, and Business Services Section (BSS).


These positions are part of a team responsible for the implementation and management of various systems and the data that supports the Department of Health and statewide response to the COVID-19 pandemic. The impact of these systems and the data supported spans across the department, state, and federal levels.


You will support the Department of Health's mission to Protect and Improve the Health of all people in Washington State by:


  • Ensuring business requirement elicitation, analysis, and documentation standards are met.  Ensures industry-standard business analysis and testing methods are applied to systems to instill confidence with our business customers that the systems supported are of the highest level of accuracy and quality.
  • Providing professional-level IT Business analysis and Quality Assurance testing, technical knowledge, and consultation to IT Business Analysts, IT Project Managers, Quality Assurance Testers, Developers, System Configuration Administrators, and Database Administrators.
  • Serve as a contributing team member with stakeholders and technical staff, tests, and validates software requirements to support the agency's mission.


This recruitment will be used to fill multiple journey-level project positions, currently funded through July 31, 2023. View the full position description


Currently, this position may be located anywhere within the State of Washington. Due to the COVID-19 pandemic, telework (mobile-work) is expected. When approved to return, the incumbent will work with their supervisor to identify an appropriate work schedule and balance, including telework and reporting to the Tumwater, WA duty station for work activities.

About the Department of Health 

The vision of the Washington State Department of Health (DOH) is equity and optional health for all. Our mission is to work with others to protect and improve the health of all people in Washington state.  

Our Values 

Good organizations know what they do and how they do it. Great organizations also understand why they do it. Our values are:

  • Human-centered: We see others as people who matter like we do and take into account their needs, challenges, contributions, and objectives. 
  • Equity: We are committed to fairness and justice to ensure access to services, programs, opportunities, and information for all. 
  • Collaboration: We seek partnership and collaboration to maximize our collective impact. We cannot achieve our vision alone. 
  • Seven Generations: Inspired by Native American culture, we seek wisdom from those who came before us to ensure our current work protects those who will come after us. 
  • Excellence: We strive to demonstrate best practices, high performance, and compelling value in our work every day.  


Benefits of Working for DOH 

Washington is America's Top State, according to? U.S. News (2021), and provides one of the most competitive benefits packages in the nation.  


Tumwater is a vibrant city just south of Olympia, the state's capital, with a small-town feel conveniently situated between Seattle and Portland. Tumwater enjoys the benefits of an engaged and educated community and a well-supported school system, with two universities and a community college within a ten-mile radius.


We also offer:

  • A healthy life/work balance by offering flexible schedules and telework options for many positions. 
  • Growth and development opportunities.  
  • A wellness program that offers education, access to healthy food, and fitness classes. 
  • Opportunities to serve your community through meaningful work. 
  • A commitment to diversity and inclusion fosters an inclusive environment that encourages all employees to bring their authentic selves to work. 
  • An Infant at Work Program based on the long-term health values of breastfeeding newborns and infant-parent bonding.  
  • A modernized workplace. 


Duties include:


  • Serve as liaison between business stakeholders and technical staff to ensure business needs are clearly defined, understood, and documented using industry-standard requirements documentation methodologies. 
  • Elicit, plan, analyze and develop business and/or technical requirements.
  • Lead and/or facilitate the gathering of requirements through interviews, workshops, consultations, site visits, surveys, and business process workflows.
  • Develop, review and implement test plans, test cases, test reports, and testing schedules for software implementations and maintain a test repository.
  • Review, verify and validate the software meets technical specifications and business/functional requirements.
  • Coordinate with technology staff across functional disciplines and business programs to develop and plan for the configuration, implementation, and training for new releases and upgrades of mission-critical information technology systems.
  • Work collaboratively with other technical staff to ensure changes, modifications, and/or maintenance and operation schedules are followed, supported, and appropriately identified in standard change management practices.
  • Identify and report IT risks to management; analyze risks and recommend mitigations and resolutions.


What we're looking for   

Our ideal candidate has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. Our ideal candidate is outward even when confronted with others that are not open or collaborative. They demonstrate resilience to model outward behaviors even when stressed or tired.



Required Qualifications 

Option 1: A Bachelor's degree or higher in IT program or a closely related fields such as Computer Science, Management Information Systems, Information Technology Informatics; and four (4) years of professional experience in one or more of the following IT disciplines: business analysis, testing, or systems development.  




Option 2: An Associate's degree or higher in Information Technology program or a closely related fields such as Computer Science, Management Information Systems, Information Technology or Informatics; and six (6) years (full-time equivalent) of professional experience in one or more of the following IT disciplines: business analysis, testing, or systems development.  




Option 3: Eight (8) years of professional experience in one or more of the following IT disciplines: business analysis, testing, or systems development. Of those eight years, the following must apply: 

  • Four (4) years of experience as a business analyst.
  • Two (2) years of professional experience as a Software Analyst, Quality Assurance Tester, or Software Developer.


  • Experience in software development processes eliciting user requirements, analyzing and formally documenting business needs, processes and workflows, and using defined formats for functional use cases and business rules.
  • Experience preparing documentation including internal technical documents, system diagrams, use cases, test cases, and user documentation and manuals.
  • Experience in proficiently translating complex technical issues into readily understood concepts for staff, management, and the public.


Desired Qualifications  

  • Bachelor's degree in computer science or closely related fields such as Business Administration, Mathematics, Engineering or Informatics.
  • Experience working with Agile, or other iterative development methodology development methodologies.
  • Two (2) years SQL Management Studio tools or equivalent.
  • Two (2) years of Software Testing
  • One (1) year of software training experience
  • Professional Certifications in Business Analysis
  • Experience with Lean practices


Application Process 

Intrigued? Click "Apply" to submit your detailed application profile along with the following:


  • A cover letter, describing how you meet the qualifications and why you are interested in this position. 
  • A current resume. 
  • Three (3) or more professional references, to be included in your profile. Please include at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led. 


Important Note: Do not attach documents that contain a photo or private information (social security number, year of birth, transcripts, etc.) or documents that are password protected. These documents will not be reviewed and may cause errors within your application when downloaded.  


Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and year of birth.  


The Washington State Department of Health (DOH)?is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. We prohibit discrimination based on race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.  


This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.


Conditions of Employment/Working Conditions 

With or without an accommodation, I am willing and able to: 


  • Legally operate a state or privately owned vehicle or provide alternative transportation. 
  • Occasionally work more than 40 hours per week or adjust typically scheduled hours, which may include evenings and weekends. 
  • Occasionally travel within and outside of Washington State to meet business needs.


If you have questions, need alternative formats or other assistance, please contact Zach Covington at (360) 236-2406, Zach.Covington@doh.wa.gov, or TDD Relay at 1-800-833-6384 or 711 (Washington Relay). Technical support is provided by neogov, 855-524-5627 (can't log in, password or email issues, error messages).



This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days. 


Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.? 


Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.

Keywords: State of Washington, Olympia , IT Business Analyst & Quality Assurance Tester (COVID-19 Project) DOH5509, Other , Olympia, Washington

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