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ServiceNow Scrum Master

Company: ICF
Location: Olympia
Posted on: June 8, 2021

Job Description:

ICF's IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated ServiceNow ScrumMaster to support upcoming needs.

The ServiceNow ScrumMaster applies Agile/Scrum methodology to deliver high quality products. The ServiceNow ScrumMaster is responsible for facilitating scrum ceremonies, delegating tasks to team members appropriately, identifying risks, and removing impediments.

This position partners with IT and business stakeholders to define, prioritize and execute requirements to successfully deliver new capabilities in ServiceNow. In this capacity, the position serves as a translator between technical teams and the client's business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF's technology team, and facilitates meetings with client and internal technical and operational teams.

This position will be working directly with stakeholders and team members and must be able to communicate effectively via phone and web conferencing as many of stakeholders work remote.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements:

+ Bachelor's Degree

+ 5+ years experience as a ScrumMaster or Business Analyst in a fast-paced application development environment

+ 5+ years recent experience working in an Agile development environment (i.e., Scrum, Kanban, etc.)

+ 2+ years of experience with the ServiceNow Platform

+ 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

+ US Citizenship required due to federal contract requirements

+ Security Clearance required

Desired Skills:

+ Excellent oral and written communication skills

+ Experience facilitating Agile/Scrum Ceremonies (Backlog Grooming, Sprint Planning, Sprint Review, Daily Standup, Retrospectives); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

+ Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)

+ Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

+ Good understanding of basic system technologies as they relate to the project deliverables

+ Ability to maintain project plans, resourcing schedules and forecasted activities

+ Experience with business process mapping and the use of project management software

+ Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

+ Experience thriving in ambiguous software development environments

+ Ability to work well under constantly changing deadlines and priorities

+ Experience with ServiceNow, Appian, or similar BPM software

+ Excellent oral and written communication skills

+ An understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF-together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE - Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .

Virginia Remote Office (VA99)Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Keywords: ICF, Olympia , ServiceNow Scrum Master, Other , Olympia, Washington

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