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Process Improvement Analyst

Company: Owens & Minor, Inc.
Location: Olympia
Posted on: June 8, 2021

Job Description:

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution.

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after 30 days of employment
  • Employee stock purchase plan
  • Tuition reimbursement
  • Development opportunities to grow your career with a global company

Job Summary

Supports the Client Engagement Center (CEC) in driving process improvement projects across all CEC operational processes, functions, tools and technologies. Strives to improve continuously the O&M customer experience while improving CEC effectiveness and efficiency and reducing costs.

Core Responsibilities

  • Leads data collection and analysis to monitor CEC Key Performance Indicators and metrics.
  • Conducts data mining across multiple internal systems and tools to identify trends and patterns that are actionable; performs ad-hoc data mining and analysis based on leadership requests.
  • Creates and documents process flows; partners with the process leaders and subject matter experts to revise existing flows to reflect changes driven by projects led by improvement team.
  • Executes selected process improvement projects: works with CEC managers to identify improvement needs and manage project timelines; acts as a change agent to drive project implementation; helps deliver training programs.
  • Acts as a key player in implementing any overall O&M projects in the CEC; collaborates directly with other CEC, Home Office and Field Teammates to execute improvement projects (i.e. client engagement team, purchasing support, and finance operations, sales, etc.).

Qualifying Experience

  • Four year university degree required in science, engineering, management, or a related discipline; Four or more years of experience in data analysis/project management
  • Key experience focus areas include: Shared Services, Global Business Services, Change Management, Continuous Improvement, Financial Ops, and Customer Service
  • Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills
  • Strong verbal and written communication skills
  • Experience in Salesforce, Power BI, and Microsoft Office Suite preferred

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

Keywords: Owens & Minor, Inc., Olympia , Process Improvement Analyst, Other , Olympia, Washington

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