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Program Coordinator - Collector (ESPC2) Virtual - Olympia

Company: State of Washington
Location: Olympia
Posted on: June 9, 2021

Job Description:

Here's your opportunity to be a key part of how we live our vision and BUILD the nation's best and most future ready workforce - starting right here at ESD!

Here at the Employment Security Department (ESD), we believe in the Power to Help when people need it most. We provide economic security to the people of Washington every day and in every corner of the state. We help people find jobs, provide our communities with inclusive workforce solutions and we are now providing paid family medical leave. 

The Unemployment Insurance Customer Support Division (UICS) Collections Unit supports the mission of ESD by the collection of overpayments and taxes that replenish the UI Trust Fund and Administrative Contingency Fund for unemployed citizens. This type of support ensures the accuracy, efficiency, fairness and accessibility of Unemployment Insurance Benefits and UI taxes for our customers.

We are seeking to hire a full-time/permanent, Program Coordinator, Collector (ESPC2) position within the Employment Security Departments, Collections unit. You will perform journey level debt collection duties in the recovery of the unemployment insurance (UI) overpayments, and delinquent taxes owed by employers. As an ESPC2 Collector, you will contribute to protecting the integrity of the UI trust fund, ensuring the health of the UI trust fund which is an integral part of paying unemployment benefits to claimants. Your knowledge and ability to work collaboratively toward the resolution of unemployment insurance overpayment(s) or tax debt is integral to the success of the UI Trust fund.  In response to COVID-19 this position may work remotely per the Governors directive, unless otherwise directed by the hiring manager. This position can be located anywhere within the state of Washington, if selected, you may need to travel to  pick up equipment and receive instruction while observing social distancing. If this sounds like the right fit for you, then we encourage you to apply now! 

We encourage you to learn more about our Unemployment Insurance division.

Core Daily Responsibilities:

 

  • Use motivational techniques to obtain claimant's and employer's commitment to repay their unemployment insurance overpayment(s) or tax debt.
  • Negotiate repayment agreements with claimants, employers, attorneys, or courts.
  • Interview claimants and employers to gather financial information and personal facts. Based on the information, decide whether the debt is collectable or not.
  • In conjunction with written delegated authority, independently decide to negotiate a settlement of the debt due, approve or deny offers, and write off accounts receivable.
  • Provide financial counseling.
  • Execute legal documents to enforce recovery by garnishing wages and seizing bank accounts as authorized by law.
  • Locate claimants, employers, and/or their assets to recover debt due using skip tracing techniques via the telephone, internet sites, multiple computer systems, and mailings.
  • Work cases from case management reports and correspondence to recover debts due.

For a full description of duties - please click here to request from recruiter: PDF Request.

Required Qualifications: 

A combination of education and/or relevant experience in professional or technical experience in employment and training or unemployment insurance programs, equivalent to seven (7) years.

OR One of the following qualifying experience or educational combinations:

  • One (1) year of experience as an Employment Security Program Coordinator 1.
  • One (1) year of experience as a WorkSource Specialist 3 or Tax Specialist 3 - ES or equivalent.

NOTE:  

  • Additional qualifying experience may be substituted, year for year, for education.
  • Applicants must be willing to work within the state of Washington.

Applicable degrees include: public or business administration, political science, or closely related field.

Education to Experience Equivalences:

Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

Desired Qualifications: 

Demonstrated understanding and application of debt collection concepts, theories, and practices to include but not limited to:

  • Skip tracing to locate people and assets, negotiating and settling debts due
  • Investigating
  • Using motivational techniques to obtain payment
  • Financial counseling

To apply, attach a letter of interest, resume, and transcripts to your on-line application (through the Add Attachment(s) field).

  • A resume will not substitute for the "work experience" section of the application.
  • Applications with comments such as "see attachments" in the supplemental question responses will be considered incomplete.

Other Information

  • Final external candidates must be able to pass the Unemployment Insurance (UI) Fraud Check.
  • This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
  • The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
  • If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.

Modern Workplace

We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.

 

Opportunity for All

The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and preferred pronouns in your application, to ensure we address you appropriately throughout the application process.

More than Just a Paycheck

Washington State offers one of the most competitive benefits packages in the nation. Beyond the traditional benefits such as insurance, retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more. We take work life balance seriously and many of our offices offer flexible work hours with a wider variety of shift and schedule option to assist in this.

If you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson at jcnelson@esd.wa.gov or the Talent Acquisition Team at HRRecruiting@esd.wa.gov or 360-742-6924, Washington Relay Service 711.

Keywords: State of Washington, Olympia , Program Coordinator - Collector (ESPC2) Virtual - Olympia, Other , Olympia, Washington

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