Here's your opportunity to be a key part of how we live our
vision and BUILD the nation's best and most future ready workforce
- starting right here at ESD!
Here at the Employment Security Department (ESD), we believe in
the Power to Help when people need it most. We provide economic
security to the people of Washington every day and in every corner
of the state. We help people find jobs, provide our communities
with inclusive workforce solutions and we are now providing paid
family medical leave.
The Unemployment Insurance Customer Support Division (UICS)
Collections Unit supports the mission of ESD by the collection of
overpayments and taxes that replenish the UI Trust Fund and
Administrative Contingency Fund for unemployed citizens. This type
of support ensures the accuracy, efficiency, fairness and
accessibility of Unemployment Insurance Benefits and UI taxes for
We are seeking to hire a full-time/permanent, Program
Coordinator, Collector (ESPC2) position within the Employment
Security Departments, Collections unit. You will perform
journey level debt collection duties in the recovery of the
unemployment insurance (UI) overpayments, and delinquent taxes owed
by employers. As an ESPC2 Collector, you will contribute to
protecting the integrity of the UI trust fund, ensuring the health
of the UI trust fund which is an integral part of paying
unemployment benefits to claimants. Your knowledge and ability to
work collaboratively toward the resolution of unemployment
insurance overpayment(s) or tax debt is integral to the success of
the UI Trust fund. In response to COVID-19 this position may
work remotely per the Governors directive, unless otherwise
directed by the hiring manager. This position can be located
anywhere within the state of Washington, if selected, you may need
to travel to pick up equipment and receive instruction while
observing social distancing. If this sounds like the right fit
for you, then we encourage you to apply now!
We encourage you to learn more about our Unemployment
Core Daily Responsibilities:
- Use motivational techniques to obtain claimant's and employer's
commitment to repay their unemployment insurance overpayment(s) or
- Negotiate repayment agreements with claimants, employers,
attorneys, or courts.
- Interview claimants and employers to gather financial
information and personal facts. Based on the information, decide
whether the debt is collectable or not.
- In conjunction with written delegated
authority, independently decide to negotiate a settlement of
the debt due, approve or deny offers, and write off accounts
- Provide financial counseling.
- Execute legal documents to enforce recovery by garnishing wages
and seizing bank accounts as authorized by law.
- Locate claimants, employers, and/or their assets to recover
debt due using skip tracing techniques via the telephone, internet
sites, multiple computer systems, and mailings.
- Work cases from case management reports and correspondence to
recover debts due.
For a full description of duties - please click here to request
from recruiter: PDF Request.
A combination of education and/or relevant experience in
professional or technical experience in employment and training or
unemployment insurance programs, equivalent to seven (7) years.
OR One of the following qualifying experience or
- One (1) year of experience as an Employment Security Program
- One (1) year of experience as a WorkSource Specialist 3 or Tax
Specialist 3 - ES or equivalent.
- Additional qualifying experience may be substituted, year for
year, for education.
- Applicants must be willing to work within the state of
Applicable degrees include: public or business
administration, political science, or closely related field.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters
or Higher = 5 years
Demonstrated understanding and application of debt collection
concepts, theories, and practices to include but not limited
- Skip tracing to locate people and assets, negotiating and
settling debts due
- Using motivational techniques to obtain payment
- Financial counseling
To apply, attach a letter of interest, resume,
and transcripts to your on-line application (through the Add
- A resume will not substitute for the "work experience" section
of the application.
- Applications with comments such as "see attachments" in the
supplemental question responses will be considered incomplete.
- Final external candidates must be able to pass the Unemployment
Insurance (UI) Fraud Check.
- This recruitment may be used to fill additional agency-wide
positions in accordance with Article 4 of the WFSE Collective
- The Employment Security Department is an equal opportunity
employer/program. Auxiliary aids and services are available upon
request to individuals with disabilities.
- If you are having technical difficulties creating, accessing or
completing your application, please contact email@example.com
or (360) 664-1960 or toll free (877) 664-1960.
We are diligent and remain focused on creating a modern
workplace designed to meet the needs of a changing workforce. We
have wellness programs, telework policies and flexible schedules.
We're working to update our facilities all over the state to
enhance both the client and employee experience.
Opportunity for All
The Washington Employment Security Department is an equal
opportunity employer. We strive to create a working environment
that includes and respects cultural, racial, ethnic, sexual
orientation and gender identity diversity. Women, racial and ethnic
minorities, persons of disability, persons over 40 years of age,
veterans or people with military status, and people of all sexual
orientations and gender identities are encouraged to
apply. Please include your name and preferred pronouns in your
application, to ensure we address you appropriately throughout the
More than Just a Paycheck
Washington State offers one of the most competitive benefits
packages in the nation. Beyond the traditional benefits such as
insurance, retirement, and related benefits, we offer Flex Spending
Accounts, Dependent Care Assistance, Deferred Compensation and so
much more. We take work life balance seriously and many of our
offices offer flexible work hours with a wider variety of shift and
schedule option to assist in this.
If you are a person with a disability needing assistance in the
application process, if you need this job announcement in an
alternate format, or if you have general questions about this
opportunity, please contact Jeanette Nelson at firstname.lastname@example.org
or the Talent Acquisition Team at HRRecruiting@esd.wa.gov or
360-742-6924, Washington Relay Service 711.