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IT Support Technician 2, Information Services Division, Attorney General's Office

Company: State of Washington
Location: Olympia
Posted on: June 10, 2021

Job Description:

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact Kalea Muigai at 360-586-7698. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 orwww.washingtonrelay.com.

The Attorney General's Office (AGO) is the chief legal officer for the state of Washington, serving more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. In furtherance of its mission to deliver the highest quality professional legal services to officials, agencies, and people of the state of Washington, the AGO covers a remarkably diverse legal landscape, including consumer protection, civil and administrative litigation, environmental law, torts, tribal law, labor law, appellate practice, criminal prosecution and employment law.

The agency is highly respected for the quality of its legal work and the professionalism and ethical standards of its staff and leadership. The AGO's dedicated team of more than 600 attorneys and 600 professional staff often cite the AGO's broad mandate, offering challenging, diverse work in the public interest as reasons to join the office -- and opportunities for professional growth, along with a collegial atmosphere, as reasons to stay. The AGO greatly encourages, celebrates and values diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community and brings new perspectives and approaches to fulfill its mission of providing excellent, independent and ethical legal services to the State of Washington and protecting the rights of its people.

For more information about the AGO, we encourage you to review the Office's newest Annual Report which can be found HERE and view THIS VIDEO.

Do you have a passion for technology? Are you the kind of person that gets excited to share your knowledge with others? Do you have a desire to help others achieve personal growth and learn more about themselves through teamwork? Do you have great listening skills and empathy for others? If you answered yes, then this opportunity may be for you!

The Attorney General's Office is recruiting for a permanent full time IT Support Technician 2in the Information Services Division. This position is located in downtown Seattle, Washington and is not union-represented.

* Employees located in our Seattle office receive an additional 5% to the salary listed above as King County location pay.

This recruitment announcement may be used to fill multiple open positions for the same classification, in addition to the position(s) listed in this announcement.

The Information Services Division (ISD) provides support and consulting for legal technologies.

The division is responsible for the development and delivery of AGO computer and telephone network infrastructure and the operation of network hardware and software platforms to provide AGO staff access to their work products and communications. This division has multiple units that provide eDiscovery litigation support, custom software development, business intelligence and data management services. Data security and disaster recovery are key to the maintenance and operations of the AGO's voice and data systems. The division also ensures compliance with state governance policies and standards, and ensures that all electronic services function properly and securely.This position assists customers by using technical knowledge and documented remediation steps to analyze and resolve technical hardware and software issues. This position provides diagnostic and support services for agency standard applications, remote access, network access, fleet management, hardware repairs, computer deployments, and general deployment support to AGO building in Eastern Washington.Two years of experience in information technology in a service desk or desktop support role performing activities such as installing, maintaining hardware and software, peripherals, networking connectivity/infrastructure/telecommunications or equivalent education/experience.

The most qualified applicants will possess the following desired qualifications:

* Experience installing and troubleshooting Microsoft Windows 10 operating system and Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint). * Experience using IT incident and problem management solutions and call-tracking systems * Experience using remote support solutions for debugging and troubleshooting sessions. * Experience creating and maintaining high quality end-user technical documentation.


In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

* A letter of interest, describing your specific qualifications for the position; * A current resume detailing experience and education.


* Carefully review your application for accuracy, spelling and grammar before submitting. * You may not reapply to this posting for 30 days. * The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire. * A resume will not substitute for completing the "work experience" section of the application. * All information may be verified and documentation may be required.

Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO.

The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact Kalea Muigai at 360-586-7698. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

For questions regarding this recruitment or assistance with the application process, please contact Judith Vandergeest at (360) 586-7691 or Judith.Vandergeest@atg.wa.gov.

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.

Keywords: State of Washington, Olympia , IT Support Technician 2, Information Services Division, Attorney General's Office, Other , Olympia, Washington

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